Coincidentally it was our honeymoon staycation and as the room ran out , we were upgraded to the room with an indoor pool which was perfect and I would definitely recommend my friends to stay at W Hotel for sure !!! The room was beautiful and comfy . The staff was also really kind and helpful throughout the whole time we were there !!!

The quiet location and proximity to restaurants and bars.

Nothing comes to mind.

Everything

Everything was perfect

The hotel's location and my room's view were excellent. The breakfast buffet was delicious and offered a wide variety of options.

The reception staff were not friendly.

Great location away from the hustle and bustle of the city. An oasis of calm. As always everything is immaculate. The W team are very good. Friendly, welcoming and with a lightness of touch but at the same very professional and helpful.

Nothing

Facilities, rooms, variety at breakfast, friendly staff, pool and the little extras

It is a bit out of the way, but has sufficient transport options

The environment is good, the cruise view is very good

Snacks and drinks at the hotel are all extra, not free.And Less available facilities

Great location lots to do in Sentosa ,transport is included around Sentosa which is a great bonus ,hotel is amazing and the breakfast is absolutely delicious too

There was breakfast include.

Had to pay expensive breakfast. And hotel fridge drinks were in given free when hotel stay was expensive.

広いプール

対応が遅く、ヘアアイロンの貸し出しをフロントに電話依頼したが、中々持ってきてもらえず3回ほど電話して30分後位にやっと持ってきてくれた。

Location

The W hotel is not a 5 star Hotel and I don’t know how they can justify £564.00 per night for B & B We arrived at 11.30 and everything was closed we couldn’t get a drink it anything to eat. The breakfast room was like a canteen sitting so close to each other which was uncomfortable. We are we’re that disappointed we had to find another hotel and pack all our belongings and pay for a taxi to another hotel. This has been a very bad experience and spoilt our time in Sentosa. I use Booking.com all year round as you can see from my account and feel let down with this booking.

The breakfast buffet was ok. The staffs were very good with the service.

1) firstly, my hotel accommodation bond still not returned to my account. Why is taking this long? 21 days ? 2) the room lighting is bad/too dark and the switches are complicated by design - not ideal for family with kids. 3) some of the furniture and fixtures in room are quite worn and needs a facelift. There were dirt in gaps between the bed frames. 4) lift from the lobby doesn’t seem to go to ground level hence the extra hassle of walking down stairs to entrance And what’s the point of having a slow lift at the entrance that only goes up one level??? 5) cleaner broke the toilet paper holder on the wall and left no toilet paper after room service so I had to call reception to fix it while my family got stuck using the bathroom. 6) there’s no enough towels at the pool , they always runs out hence can’t use the pool at times while waiting for the towels get delivered - and it took ages 7) the quality of food isn’t great - more attention and care is needed especially for the room service menu. My pizza was cold when I received it. The overall breakfast buffet was ok and decent. However lacks variety so after a week I had to get breakfast elsewhere even though it’s free. The cold cut meats were not fresh, the dim sum section had the same thing every day. The scrambled eggs station needs to wait when is busy as it’s cook to order. The stir fry noodles were too oily. Not enough broth for the laksa noodles when served. 8) And my final point is that too many people waste their food. I see plates with full of food gets thrown away. Food with only a small bite and people just wasting food leaving it uneaten. And getting more food. The waiters just constantly happy to clean the table and dump the plates with full of food.

Beautiful location and great swimming pool. The breakfast was very good too.

It was super busy! Breakfast was hectic (but tasty).

Modern, funky, great aspect on the marina and next to the restaurants and bars. Breakfast was excellent in terms of quality and choice. Pool was large and waterslide for kids.

Stairs to reception. Toilet cubicles too small in the rooms.

Pool is small

Limited food choices

Breakfast was great, Chloe was fantastic remembered all our names and our coffee preferences and remembered our kids also. Pool was fantastic.

Everything

Nothing

Piscine ouverte 24h sur 24. personnel très à l'écoute et très sympa. Deco de l'hotel magnifique

The room which accommodated 2 adults and 2 children was excellent! We loved the large pool with slide and many different areas. The food in the restaurant was very good and room service was also great. Santosa has a very relaxed island vibe and is great for a beach and outdoor holiday.

Wish there was a health faucet in the bathroom.

I loved the breakfast spread & pool!!!

Das beste und reichhaltigste Frühstück jemals. Ob Europäer, Amerikaner, Asiate oder oder es gab für jeden etwas. Eine solche Auswahl haben wir noch nie erlebt und wir sind schon viel gereist. Die Lage auf Sentosa Island im ruhigen Bereich an der Marina, der Pool und die Außenanlage, alles war großzügig und sehr gepflegt. In der Nähe gab es jede Menge Restaurants und Cafes an der Harbourfront.

Der Pool hätte etwas tiefer sein können.

It was a comfortable and big room.

The check in process can be faster.

Location

The shower had not been cleaned and when showering the glass showed writing where it had been drawn on from previous people staying. I informed the staff and still it was not cleaned. We stayed for 2 nights and it was not taken into consideration nor was it cleaned.

The hotel was very clean and staff were very friendly. Lots of restaurants nearby

The pillows could have been better. Disappointed with the breakfast buffet.

The environment & the service to bring my mum hot lemon honey tea. She was unwell.

The attack of the birds when we setting up breakfast at balcony.

The expensive price higher than my booking from booking.com

Breakfast was delicious

The dinner options were very limited.

Excellent pool- was the best thing about the hotel and was open 24 hrs breakfast which was included in the room price was amazing, the best choice I have ever seen at a 5 star hotel

The lighting in the room was terrible. There was nowhere to be able to see yourself to do makeup with good lighting. room decor is getting dated with some tears in leather bed ends etc.

Rooms were clean, view from our room amazing, staff were friendly

Room service menu limited and very expensive - SG$46 plus taxes and service fee is over the top.