Location. The size of the swimming pool suitable for children. The room is a good size and the view of the swimming pool is pleasant. The staff is correct, focused on customer satisfaction. There was a misunderstanding regarding our dinner package but the manager was able to handle it, which we appreciated.

No entertainment. Missing a teenager club and some activities like for example jet ski or boat in the canal. The hotel is opposite and very close to the Sheikh Zayed mosque but you have to cross a bridge on foot and the hotel does not even offer a free shuttle, it is really an essential service to have. The room are ok but for a Ritz Carlton we expected something exceptional and we couldn’t book one room for 4, we booked 2 rooms. The price of the diner at the restaurant is very expensive for kids and they are not eating too much it should be free.

Decor, Staff and Cleanliness

None

Der erste Eindruck und wenn man ins Hotel reingekommen ist, die Gastfreundschaft. Alle waren super nett und haben uns super empfangen. Das Frühstück war super.

Das Haus wird absolut mit Familien gefüllt, dass hätte man vorher sagen müssen. Auf Grund dessen, war der Pool mit 30 Kindern und noch mehr durchgängig gefüllt. Da gab es keine Ruhe oder Erholung. Wir wurden jeden Morgen von den Kindern neben uns im Zimmer geweckt, weil man das Gebrüll durch die Zwischentür hören konnte. Wenn man Halbpension gebucht hat ist man aufgeschmissen, wenn man Abends einen Tisch bekommen möchte ohne Reservierung. Es gab auch keine Information dazu, dass man alles reservieren muss trotz Halbpension. Sachen wurden berechnet die nicht berechnen werden sollten. Tipp an alle anderen: Vor Abreise die Rechnung genau prüfen. Uns wurde vieles auf die Rechnung gesetzt, was wir gar nicht bestellt oder genutzt hatten.

Exceptional hotel. Incredibly spacious, very clean. Every single member of staff were fantastic as were the restaurants

Nothing!!

Personal are sooo kind and good service!! TOP

All was fantastic!!

bardzo dobra obsługa, profesjonalizm

Very attentive professional staff Great cleanliness and suburb facilities

Nothing

Depth of room service and in room dining. Location and quality of the facilities. amazing pool.

nothing

All the people are very kind and gentle. All the place (room, pool, lobby etc..) are very clean.

Good location, decent beach (altho on canal), great hotel design, and classy interiors fitting a Ritz Carlton. Staff was super friendly and nice.

L’hôtel la literie la proximité de la mosquée

Le petit déjeuner

cleanliness

Right across from Zayid grand mosque. High way access, which makes it simpler going to any location within -5-20 minutes

Corridors leading to the rooms needs renovation as the hotel is old.

كل شي كان جميل واستثنائي

لاشي

Friendly staff. Good pool. Pool staff fantastic.

Slow check in and slow check out. Buffet restaurant didn’t replace food fast enough.

nice big garden, big nice pool

little old, rooms are little smelly

Conveniently located for our travels. Pool was really nice and restaurants were great too

Nothing :)

The facilities are amazing especially for our 18 month old - he loved the splash park. All the staff were so friendly and welcoming. Ira greeted us with a huge smile at check in and did everything to ensure we had a fantastic stay. Sanjay looked after us so well at brunch and breakfast and did everything to make our dining experience unforgettable.

NA

1- تعامل الموظفين جداً راقي. 2- اجواء جميلة تحيط ارجاء الفندق. 3- المسبح ممتاز، نادي الاطفال جميل للغاية والعاملين فيه محترفين. 4- سرعة خدمة الغرف في توفير الطلبات. 5- خدمة تنظيف الغرف دقيقين جداً ويهتمون بأدق التفاصيل. 6- منزل الحديقة مريح وواسع وفيه خصوصية واطلالات جميلة تشعرك بالارتياح وتعيشك اجواء الانتماء للموقع.

1- بعد المكان نوعاً ما عن الفعاليات بجزيرة ياس. 2- مرتبة السرير غير مريحة.

Wow

Nothing

The spacious room and the staffs was so friendly Very warm welcoming i felt like im home

Nothing

Everything was great, especially the treatment of all the staff ira and. basma I thank them so much for making my stay special with their wonderful welcome You are lucky to have these employees, thank you

Nothing

Such a comfy bed! Lovely pool area and breakfast had many lovely options. Great location to the Etihad arena.

Best choice, excellent💕

Nothing, everything is perfect.