The room size is fantastic. The lagoon room was a beautiful setting, tranquil with lovely gardens. Very serene & reminiscent of Bali holiday vibes. Breakfast was great. Check in staff lovely.

Unfortunately I think the hotel is overdue for a refurb. It was a little smoke & mirrors. You walk into that lobby & it looks beautiful. But when taking a deeper dive things just needed maintenance & modernisation. I think for the premium price you pay you do expect a little more.

Beautiful facilities and so clean and comfy. Staff was really professional and helpful too.

Nothing ..is too old.oops it's beach side

Everything lifts were broken..telephone didn't work. Drinks in the fridge frozen.. room smelt.sheets dirty. Had to carry our luggage up stairs as lifts were broken.. could phone reception..shit

Staff were all excellent A pleasure in fact

The Resort is looking tired. Definitely not Sheraton standard, except for price!

We had high hopes of our stay, staff at reception and all round were lovely, . Breakfast was amazing though, and grounds where exceptional.

Our room smelt of mould, couldn't get a dinner reservation until 2000hrs, ate dinner elsewhere

Our room location was amazing. Ground floor overlooking the beautiful lagoon. Pool area is great as there are so many umbrellas and lots of shade. Breakfast buffet was fabulous as always. Big shout out to Valentina the chef. Her omelettes are to die for, and she is so friendly and welcoming.

Please take what I am writing below as constructive criticism, as we do love the Sheraton, but it definitely wasn't up to scratch this visit...... Upon arrival there was linen bags in the hallways that sat there for hours, and they actually started to smell. Pool bar service on Sunday afternoon 24/11 was terrible. Drinks didn't come and when my husband enquired the young woman staff member was quite rude when answered that they had been busy. We ended up cancelling our order but that didn't get put through (reception later fixed this up) Pool toilets did not get cleaned on Monday 25/11 and they were full of dirty towels in the shower cubicle. I asked twice for them to be cleaned the next day as they were still full of the dirty towels and now someone had left a used swim nappy in there too (not staffs fault about the nappy). They were finally done at 5.00pm on the Tuesday 26/11. Pool area definitely needs more staff, so that plates and glassware can be collected more regularly. This would also help keep the IBIS birds away. When in the pool, you can see that the pool coping is starting to left and chip off. Tiles off in the pool itself. It really does need a facelift during the winter months as it's really starting to show its age.

Breakfast was great. Location offered all without a large crowed.

Hotel is looking dated, hallway and room carpets need cleaning

Location is unbeatable. Beautiful foyer, spacious and gorgeous view overlooking the pool area. Happy hour with $15 cocktails. The gym was lovely but it is not within the hotel itself. It is a walk over the bridge to the Marina Mirage retail precinct. You receive a card and the hotel hold $30 which you get back when you return the card. The check in staff were friendly

Our room 1074 could do with a deep clean. The patio doors are black in places, visible dust on the skirting board behind the door and pink stains on the carpet next to the bed. The chaise lounge was stained in places. I couldn't find an information booklet nor could i find a price list for the mini bar. The room is definitely dated and could do with some form of freshening up