absolutely everything

leaving the hotel

the stay was splendid. breakfast was great. room were superb. whole place was heated so there was no problem even at low temperatures

everything is perfect but it can be little difficult for old age people because of lot of stairs and steps

Staff were very friendly and helpful.

Embience is excellent

Garden and historical building and excellent wheather

Liked · Check in and out process we’re smooth. Breakfast/ mainly traditional food, with some variety. Mainly the taste is good and the service is excellent.. The spa service is excellent. Relaxing massage. Overall, the place is a perfect destination for relaxation especially the service provided by the hotel staff MR.Sahil & Rishikesh was excellent

Excellent breakfast, loved the halwa-poori

Sometimes the chai was too strong for us, so we requested regular black tea. This was usually available but not always. Another was the lack of local fruits, we didn’t find mangoes in the breakfast or dinner buffet

The overall infrastructure of the property.

My recent stay at Welcom ITC Savoy Mussoorie was a complete disaster, and I cannot emphasize enough how disappointed I am with the appalling service provided by the staff. It became evident that the management of this hotel is solely capitalizing on the beauty and location of the property itself, while neglecting the most crucial aspect of any hospitality establishment—the staff's professionalism and commitment to guest satisfaction. From the moment I arrived, the staff members demonstrated a lack of courtesy and attentiveness. The process of checking out was so troublesome. Even after calling them multiple times to take the luggage from our room, their poor response time and lack of efficiency just made it impossible for us to have a smooth check out process. The hospitality at Taj and JW Marriott are much better and are at par excellence. The restaurant staff lacked communication skills and delivered my order incorrectly twice. It is disheartening to see such a beautiful property being mismanaged by a team that lacks professionalism and a genuine desire to provide quality service. Please consider other options while visiting Mussoorie. Please don’t stay here and waste your money.

Good spread for the breakfast. Quite liked the quality of the food. It was an excellent idea to opt for the property. I am a very frequent traveler and have visited many countries staying in star properties but the kind of hospitality I enjoyed here is unmatched. Looking forward to visiting again soon. Full marks to the staff for courtesy.

The monkey menace. The surprise cake arranged by the hotel on our anniversary was taken away by a monkey from our room by opening the door of the room 😒