Although the room was nice but the customer service is the worse ever One employee Amani her name, kept lying and changing the facts to cover her lies Even after i did a check out. She called the next day and lying about everything It is not enough that i had unpleasant stay because of her She made sure to make me have a bad day the day too I willl never repeat a visit to such hotel Where employee changes their words And play with facts in no respect way to the guest Such lier and awful stay I booked the hotel for my wedding anniversary , thanks to Amani it became the worse day in my life

Although the room was nice but the customer service is the worse ever One employee Amani her name, kept lying and changing the facts to cover her lies Even after i did a check out. She called the next day and lying about everything It is not enough that i had unpleasant stay because of her She made sure to make me have a bad day the day too I willl never repeat a visit to such hotel Where employee changes their words And play with facts in no respect way to the guest Such lier and awful stay I booked the hotel for my wedding anniversary , thanks to Amani it became the worse day in my life

I like everything during my two days stays. It was fantastic experience with this luxurious hotel. I was amazed the see like this in the kingdom.

Everything was fine with me.

Good design. Felt high end and interesting visually. Staff were excellent across the board, from reception to restaurant and spa. Breakfast was excellent and quite extensive, approx. SAR 200 per head ($55)

Everything was pretty good. The high tech spa shower, steam room and water pressure in the room shower were not as good as I would have preferred. The pool area is a bit weak, with cheap looking artificial grass.

Breakfast

The hotel was under renovation so had to stay in the residential building while all services are in the other building

Spacious room, professional and friendly staff, big breakfast, excellent location

Nothing

Everything

Nothing

Very nice hotel.. Extremely helpful staff with no exception. Always smiling and welcoming. You feel as if they are a family.

Nothing

My 1st visit was noww but this time not as expected

Staff, restaurant and toilet amenities

The AC system No enough signs for the parking

Outstanding services

place and location

the staff and the service

Great staff, lovely rooms, high ceilings, great bathroom, comfortable bed and good work facilities. wish I could have stayed longer.

not the best view from my window, but that’s no fault of the hotel!