The location for Holy Place is very convenient. The Hotel is presentable from the outside.

What the things I didn't like? First, the staff are not professional, and not responsive to our request (we ask them a for additional sugar and water but it take years for them to give it to us and we need to call them million time to ask the same request). 2nd the rooms is not clean specifically my bed when I take off the bed sheet I saw a big STAIN in the BED and the amenities are not complete.

Отличный

Все хорошо

Tesıs çok gzuel temız ıyiydi ve Fiat olarak süper

Saç kurutma makınesı yoktu

All was perfect. Especially the check-in was so smooth and fast. I had a special request during the check in to switch from twin room to king bed room. The receptionist „“Ziad“ was very professional and cooperative, and provide us with an awesome room without any extra charge. Many thanks Ziad for the warm welcome and the hospitality.

Shuttle bus

The staff ignorance

Only location

Services and staff is not professional, breakfast buffet is very limited, rooms are very small.

Room was clean, bed was clean and comfortable. Electric catle was available. Towels were clean and changed on Daily bases.

Room service was quite slow and hotel location is little far from makkah. But they have there shuttle service so its good.

Clean

Toilet needs to be updated

Good

Good

clean

We book from a far country, and when we stay in the hotel, they cancel the reservation for no reason, a few days after we stay، And it caused me a problem to find another hotel at a suitable price

Clean and tidy

The hotel rooms were great, clean, and comfy beds with all room amenities, they had a free shuttle to Haram. It takes only 5min to reach Haram. You have to walk a bit from the parking (drop-off) to Haram as it drops Marwa side. All tho the hotel is great, value for money and recommended to stay.

I wish there were some restaurants around the facility. but that can be managed if you have your food in the Haram area.

Standard Brand Value for money Shuttle Service is excellent Room set up is great Lobby is nice & well maintained.

My room was double bed, but i was given 2 single beds. Supervisor Majid assured me that the next day they will provide me double bed. No follow-up was done from him or his team. At the time of my conversation, I told him that I would give review based on your service, but still, he ignored my concern. Housekeeping staff are very lazy. After the 4th call they will bring requested stuff and you really have to wait long for them. Sofa bed was not clean. Shuttle drops very far from haram. Almost 15min walking distance.

clean and value for your money

Good location, quiet area. clean room. Quick check in and check out.

The house keeping refused to give water more than 2 bottle although the room was triple and i called the reception they didn’t send

Room is quite spacious for Ibis standards. Beds are comfortable. And there are comfortable sofas too.

The location is far from the Grand Mosque, but there is a shuttle provided

Cleanliness

everything

it was amazing

It was wonderful stay. Comfortable, neat and tidy, staff was very helpful and responsible.

It was quite away from haram but shuttle service covers it quite well. But there was no grocery and restaurant near to hotel.