The location and gardens are amazing and the staff very professional, friendly and helpful. Their chef is a wizard in the kitchen and the meals expertly prepared. And then there is the resident fur baby - Sparky, who welcomes you to the property! The Lodge is also conveniently located close to the Volcanoes National Park and there are little touches such as preparing snacks to take with when you go gorilla trekking and cleaning muddy boots that make the stay extra special. The lounge and dining areas are spacious and well-appointed. My room was huge and in the evenings the staff add warm water bottles to your bed and light a fire so the room is cosy when you return from dinner.

Absolutely brilliant hotel. We could not have been made to feel more welcome by all the staff. The accommodation was really comfortable and we really appreciated all the little touches like the hot water bottles and fire being lit in our room at night, to keep us cosy. The staff could not have done more to make our stay as comfortable as possible. Would definitely recommend and come back here again.

Such a beautiful scenery and it fits the setting of the country and the gorilla experience!

The rooms are very chilly It could use a couch or something more comfortable by the fire place