This was my second stay at the apartments. The place was nice and quiet and near the city centre with good security. All the provided amenities were functional. The staff were friendly and kind. Purity was exceptional. She was always available when called upon and would always ensure that all the requests were fulfilled in a timely manner. Daniel was great and friendly too. Mercy-Phillips Apartments at Eagle Towers, Nairobi is indeed Home Away from Home. I will definitely keep coming back.

Nothing. Keep up the good work.

The staff Purity is very kind, we arrived at 11pm and she was there for us. We stayed only two nights, the location is in the city center, we booked a free walking tour and the meet up point is just 10 minutes away. You don’t need to bring your own towel and slippers, they provide. They have all equipment like cutlery and water boilers. Shower gel or soap I recommend you to bring your own because they don’t provide. The building is in busy street and quite dusty, but you feel really safe because there are always security guards 24 hours standing there and they are generally all very friendly.

There is so much noise during the midnight, because there are windows between all rooms and corridors. Once someone check in during midnight especially some people don’t really care if there is anybody sleeping, it could be very annoying.

The staff is super amazing. Purity is an absolute angel. She responds quickly and goes over and beyond to make your stay fabulous.

Nothing

Daniel was great communicator and very professional and friendly guy. Very understanding and considerate. He was apologetic that the property was "overbooked" but he worked diligently to accommodate me and the arrangement was fair. I liked also the sense of security in the building, and the elevator was a plus. Mosquito net was useful given mosquitoes presence there.

Overbooking situation, given a wrong bed, lower grade than what I paid for, still paid the similar amount on one night I spent wasn't that fair. Noise in the corridor wasn't fun. Overbooking situation ( although I had booked a month prior my arrival date), the location is really a slum, very dirty and impoverished neighborhood with sketchy people right in front of the building and very smelly septic smell all around the streets, so sanitation in these rubble-like streets is an issue. The building is located in "industrial" and car mechanics shops area, making it hard to see anything really tourist friendly like restaurants, coffee shops, arts shops, clothing or jewelries shops etc...Just tires, car spare parts signs and over crowded area where crossing a street to or from the building can be "FATAL". If it wasn't Daniel, I would have rated it 0.

This is very good apartment kitchen bathroom included.

Kitchen set-up, cleanliness, staff very friendly.The room very well organised

La habitacion estaba bien. Una mini cocina con todo lo necesario, Buena recepcion y comunicacion con la dueña. Todo bien.

Las afueras del hotel no es un lugar seguro, talleres de autos y gente de la calle por todo lado, no se recomienda salir de noche. Y de dia hay que salir con cuidado

Very clean and spacious.

The neighborhood is a bit though, very loud at night and many people screaming. But it has security on the first floor of the building.

The location was in down town

Nothing