Extremely pleased with our choice of hotel never having been before and would Definitely recommend it to friends. Considering it had just re opened the staff were excellent and our room was excellent.

Maybe extra staff in the dining room would be helpful as sometimes we had to ask two people for the same thing but as the hotel has just re opened we made allowances for this.

Location was great. Reception and concierge staff Ben, on arrival very good.

Most uncomfortable pillows, shower was very weak. Air conditioning not great Restaurant was very very slow, waited ages for our meal, heard other diners complaining, didnt seem organised. Bar waiting staff seemed a bit clueless apart Laraine who was really good. Water marks coming through on the ceiling

Location is good

Breakfast selection for fresh fruit wasn't brilliant.

All lovely - room, swimming pool and breakfast

Loved everything

The staff at check in were very friendly and helpful. Appreciated the help we were given, and the room was lovely.

Lack of residents bar after 9.30pm!!

See above!

Excellent location for theatre, restaurants and shopping. Parking good value and Ev chargers available. Nice bar and brrakfast

Clean spacious and everything you needed water tea & coffee and nice big tv and lovely creams and soaps

No walk in shower Terrible Bar Service No cocktails Dirty tables

it is the perfect location to explore the local area and go to the theatre. I have stayed here before and am always impressed by the friendly and helpful staff.

The only thing that would have made it better would be if the path across the grass to the main road had some lights dotted along the path.

Great riverside position in easy walking distance to town and theatres. Clean and looked good inside.

A constant humming noise filled the room all night. Could not locate source. Long queue to check in at 4pm and seemed a lengthy process.

The location of the hotel was superb, jusr a quick walk to the town. The room was spacious and clean. The buffet breakfast was lovely. I waa so tempted to book and stay an extra night but had to get back home!

N/A

It has a nice location by the river; easy walk to the theatre.

The windows (as they are in most rooms) have been screwed shut. Fresh air is therefore impossible and the only option is a noisy, wasteful air-con system; a shocking waste of energy. After raising this we were moved to a smaller room where the cistern took 15 minutes to fill which required us to fill a waste bucket with water ‘just in case’. Superficially, the decor looks OK but closer inspection shows how tatty it has become. Sad really. We’ve used this hotel for 10 years but never again.

Breakfast was excellent. Beds were comfortable. Location was perfect.

The shower was dreadful.

Close to town, smelt amazing. Comfortable and cosy rooms

Facilities and decor were excellent. Really great breakfast.

Had an evening meal and was disappointed.

We had an exceptional stay at the Crown Plaza. The staff were extremely welcoming and helpful, especially regarding my husband's disability. The room was very spacious and comfortable, the shower was very easy to use and suitable for my husband as it was walk-in. Everything was very clean. The restaurant was very good and again staff were extremely helpful both for dinner and breakfast. The hotel is very central to the middle of Stratford and very convenient.

It is expensive but in this case you get what you pay for. It was a shame that the spa and swimming pool were closed but this was because of the recent flooding so could not be helped. The restaurant was a little chilly in the evenings. It would be nice to have more than one arm chair in the room as it was spacious enough.

Location staff were nice and helpful

We could hear music into the morning from down stairs . Plus party in rooms near by till three

Welcoming, so clean, all staff friendly, helpful and super keen for us to have a comfortable experience.

Location , breakfast and leisure facilities

Called reception for glasses to drink water with 2 times. Had to go to the bar myself as didn’t arrive.

The location next to the river and near the centre of Stratford made for a fabulous place to stay overall, with shops, bars, and the theatre all in close proximity. We were able to check in early, which is always nice, and the food at breakfast was suitably fresh, tasty and satisfied all morning eating needs!! The facilities were decent, with a reasonable gym, and wet area, although the pool was not very conducive to any form of swim training, with its size, and shape. The room was perfectly fine, ample size, with limited noise distractions and that was about it… nice, worth a 24-hour stay, mostly great.

The staff were a bit disappointing, with aggressive tones at check-in, unhelpful and lacking any sort of energy or engagement in the gym, and inadequate in the dining area, forgetting orders. The room was a bit musty, which could have been the time of year, but also felt like it needed a bit of freshness throughout.

Location. Biscuits.

Quilt on bed too small and thin

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Hotel location excellent

This is not anywhere near as good a quality hotel as when was holiday inn Definitely not four star Too many negatives to mention - such a shame as been coming here for years but doubt will return

The hotel is excellent Staff very professional Breakfast outstsndingb

Nothing to dislike would return

Location is excellent

Long walk to rooms

Friendly staff

Excellent breakfast and ideally situated in Stratford.

Nice hotel and helpful reception team

Nothing

Great breakfast and location. We could not check in early due to a busy day at the hotel, a conference was on. Room very spacious and bed was huge. Pillows were a bit uncomfortable.

Great location Beautiful hotel

Fabulous breakfast. Comfy bed

The shower wasn't powerful

Good location. Super clean and nice atmosphere

Long wait for coffee