It took you a day to respond to my need for checkin protocol. Luckily the resort let me checkin regardless. I was at the property for a full day before I got a response from the property management team. There is no housekeeping. Didn’t realize that. There is black mold in my shower the the third bedroom window. I took pictures. The jetted tub in the master didn’t work. We had to call for blankets. No blankets were in the room. While I understand the rooms are non-refundable our trip was delayed due to COVID and there was a total refusal to work with us. We paid for two days that weren’t used. It’s a huge amount of money. The sound on the main television didn’t work for a day and a half. COVID isn’t going away and this will be an issue for any future bookings. Most of the outlets were put in backwards and upside down. And or broken. This property management team does not care about the issues that we had there is no refunds and there is no working with us on anything. This unit needs a complete overhaul as it is very dated old and dingy. Horrible experience.

It took you a day to respond to my need for checkin protocol. Luckily the resort let me checkin regardless. I was at the property for a full day before I got a response from the property management team. There is no housekeeping. Didn’t realize that. There is black mold in my shower the the third bedroom window. I took pictures. The jetted tub in the master didn’t work. We had to call for blankets. No blankets were in the room. While I understand the rooms are non-refundable our trip was delayed due to COVID and there was a total refusal to work with us. We paid for two days that weren’t used. It’s a huge amount of money. The sound on the main television didn’t work for a day and a half. COVID isn’t going away and this will be an issue for any future bookings. Most of the outlets were put in backwards and upside down. And or broken. This property management team does not care about the issues that we had there is no refunds and there is no working with us on anything. This unit needs a complete overhaul as it is very dated old and dingy. Horrible experience.