Breakfast ok /location ok

Crossing street to get to the beach very dangerous, cars scooters not stopping on crosswalk… Hotel very russian oriented most of info only in russian and vietnamese

Phòng đẹp, view biển, nhân viên thân thiện

Không

Phòng ốc, vị trí, nhân viên

Không có

I really enjoyed the location of this property; it seemed to b near everything beach related.

There was a knocking sound which disrupted my sleep the first night. Also, the cleaning staff were talking very loudly quite early in the morning.

The hotel had great facilities, the pool was great and we never struggled to find a sun lounger even during the day. It was close to the beach and easy to access the town by grab bike or taxi. The pool bar had good food, which was made better by the food and drink voucher we received. The room itself was amazing, the view was incredible we ended up sleeping with the curtains open a few of the days! The staff were so helpful and we really had an amazing stay :)

The only thing I would say is that the property is a little far from some of the town and beach activities but it’s still walkable if you’re into that. With the heat, it’s a little hard to bear walking around so we mostly used grab. The breakfast was also a little lacking at times, particularly the roasting machine but overall not too bad for the convenience.

Sehr schönes Zimmer mit direktem Meerblick. Der Strand ist in 3 Minuten zu erreichen. Große Auswahl beim Frühstück, sehr viele asiatische Speisen. Transfer nach Mui Ne konnte organisiert werden.

Leider passt das Preis-und Leistungs-Verhältnis eines 5 Sternehotels nicht zusammen. Man erhält für den hoteleigenen Strand einen Voucher, hierbei wird jedoch nicht erwähnt das dieser nur für 3 Stunden gültig ist. Nach 3 Stunden wird man vom Security-Mitarbeiter am Strand auf eine nicht sonderlich höfliche Weise darauf hingewiesen und muss die Liege verlassen, auch wenn Liegen frei sind und keine anderen Gäste warten. Dann legt man sich mit seinem Handtuch nebenan in den Sand des öffentlichen Strand. Für ein 5 Sterne Hotel nicht sehr ansprechend. Zudem haben wir die zuvor aus anderen Hotel gewohnte Freundlichkeit und Hilfsbereitschaft des Hotelpersonals vermisst.

Staff were nice and room was comfortable

Dining area was really dirty, tables and floors needed a good wash , lady making eggs was so miserable and angry. Upstairs bar and pool area was also dirty and very shabby

the rooms and the building is modern and pleasant. Room was nice, good aircon and wonderful ocean view. Sound insulation was decent. Staff is pleasant. They offer free airport pickup and drop-off and a complimentary massage session.

The hotel is located in a messy neighborhood. Crossing to the beach is quite stressful, because of the crazy traffic that never stops. The private beach wasn’t exactly private, there was an artist who tried to sell us things and when we told him we weren’t interested he clearly wasn’t happy. The hotel seems to be very popular among large mainland Chinese and Russian groups, which felt overwhelming at times. Not ideal for couples or other travellers looking for a relaxing holiday. Breakfast was average. Wish it had less carbs and more clean protein and fiber options. We had a terrible experience with their tour desk. We wanted to do snorkeling and asked for a recommend tour. We mentioned our preferred language is English. We were suggested a 3 Island tour that featured two hours of snorkeling according to the brochure, as the most popular tour. What we got the next day was - not suitable for snorkeling at all. We were told to walk around the beach instead. Only when we said we wanted to go back to the hotel, that the guide got a boat to take us out to the snorkel area. Literally no one did snorkelling in that area though. The guide also then said that this area isn’t good for snorkelling. - the group was not in English. The guide just translated a few key instructions for just the two of us (time and location to meet). That is not a “tour in English” - Organization was terrible, delayed by an hour, felt stressful and unsafe. It was really not made for foreign travellers. The hotel should not be selling this tour at all. We lost a whole day of our vacation, were very stressed and angry. Needless to say no refund was given. We asked to be dropped back at the hotel immediately, but the guide kept asking us to “help” him by staying on the tour. The hotel called us to calm us down but they didn’t seem to understand the main issue and lacked empathy. If you are planning to do snorkeling or any other tour, use a different provider