Amazing views. 5 star luxury accommodation. Fantastic large pool. Reasonably priced for meals and drinks.

Service in the Lagoon Bar was not great at all. Staff weren’t overly friendly. No English speaking TV channels (only local TV). No room service. Advertised a mini bar but only had 2 soft drinks in it. Waste of money getting room with Vinwonders access - 2 hour line up for rides!

staff is well trained

Inconvenient having to use boat to go to mainland. Not sufficient food options

1. I like the staff are very helpful with the luggages. 2. The breakfast is good, but it would be perfect if can offer more options there.

1. Better to install some sockets above the bedside table so that the guests can charge their 3C products with convenience. 2. Better to have a mobile drying rack in the balcony or yard, so it’s easier for guests to dry their clothes. It’s hard to dry them in the bathroom since it’s very humid in the whole city. 3. The English level of staff can be improved. When I told them I need the wipes in the reception or dinning area, no one understood, which really surprised me.

Everything is nice.

Staff from restourant doesn't speek english well, and they are so slowely.

Nothing. Not worth the money to go here.

Location: Away to far from the airport. 45 mins in car plus the ship plus the tuk tuk transport. It takes around 1h30. Room: You have to plug the phone and the mini bar fridge by yourself. The mini bar will take a night to cool up. The mini bar fridge is dirty. The design of the room is normal, nothing shows a 5-star hotel. We have 2 twins bed, but it seems like it's smaller than the other hotel we had stayed. Shower head is the cheapest shower head I have ever seen in 5-star hotel. Housekeeping: Forgot to put back the towels and did not refill the shampoo. Staffs: They did not smile at all. I could see their face expression that they were not happy or not to welcome us. The waiter/waitress in the 2 restaurants of the hotel often gave us cold shoulder, and they cleaned up the table really slow even if it was not busy or they just stood in their section corner and looked around. They did not offer baby chair, we had to go find and take by ourselves. Baby chair hadn't been cleaned. They did not refill water often, too. Lots of time, they passed by us, looked down to our tables without removing dished, or asked if everything is fine. It's totally cold. Buffet menu: It doesn't have many choices, and many choices are repeated for a few days. Restaurants: No menu online or anywhere. Lobby bar: It said it closed at 23h, my husband went there around 21h, and they told him that they would close at 22h. Facilities: Each facilities are too far from each other, you cannot simply walk there, have to check their transport schedule to transport. No map for facilities. Vinwonders: Restaurants: Many Restaurants interesting like Starbucks, bubble tea shop, etc. Are located in vinwonder, so If you want to eat those you have to pay the vinwonders ticket to get in. So ridiculous. Too big for nothing. Have no transport. It's really hard to walk around with small kids in this big place.

large pool and ocean right out the door.

nothing

Wonderful vacation , the place is amaizing with perfect pool and clean beach. service is exeptional , perfect if you looking for relaxation . the lagoon resturant offer very good food with fair prices.

SPA was a bit pricy

Great service and very convenient to travel around. Room size was great and view was amazing.

Food options are a bit limited maybe because it was not too busy.

customer service s very great. every one s nice. the food s really good. the room s clean and feel really comfortable. we will come back there for family vacation.

fresh air & relax

nothing

service, room, view, food, entertainment. everything!

slightly overpriced on everything

Nice staff, relaxing accommodation and facilities such as spa, vin wonders. I strongly recommend this resort for vacation especially for family.

Hope to have more various type of breakfast and restaurant inside. It would be better having a convenience store : )

beautiful n clean and staff were lovely.

lovely kitchen BUT - no cooking facilities. this was a policy we found out at checkin - no cooking on Premises. why would we book a accomodation where this is not allowed? if we Brough food from out to our accomodation - we had to pay $50 additional per day!!! good options at resident restaurants really bad n expensive - not value for lovey. room service food was beyond editable. kids got a bug for food eaten at room service. would not recommend if you have a young family - where you might need to cook something simple for a meal!!!

A nice place to stay with yout family. Friendly staff who always saying hi and being super helpful during the stay. The 04 beds villa we stayed in is quite good, ours is near the entrance to the beach which was convenient. Just wish that there is a beach-front option. Many fun entertainments, speed boat available 24/24 which helps with travelling from/to inland.

Villa is a bit old so some minor trouble such as door hard/cannot lock properly, stains on furniture...but housekeeping did a great jobs of keeping beds and showers clean. Lighting too yellow for makeup tho...

it screams luxury. most staff were lovely. only the ones on the main land during check in was a bit unsatisfactory. they were rushing us as soon as we got out of our taxi. they were pushing us in even though we havent even paid our taxi yet.

the villa pools were not heated. the water was freezing

The sea view of the room, the set up of the hotel in front of the beach with good swimming pools, and the speedboat service was working very well.

They were always very stressed about you paying everything in advance. All the services needed to be paid on the spot, not charged on the room (food, spa, etc). The food was average and very expensive. The room was OK with a nice front sea view, but very basic. The staff didn’t speak English and every time that I was asking for a information they seemed annoyed and give you harsh answers, not in a polite manner. There were some inflatable on the kids swimming pool but they were for rent. if you’re staying at the hotel you can buy tickets to Winwonders that allows you to enter and leave the park several times a day, however they oblige you to buy tickets for the full room. In my case one of the days my husband was not feeling well and wanted to stay at the hotel and I needed to buy the ticket for him anyway, so I can go with our daughter - which doesn’t make any sense specially because they control the entrance with face recognition. Overall the hotel doesn’t have a 5 stars feeling when it comes to service.

The swimming pool and close to the beach. All the activities for the kids inside the island very convenient

You have to wait for boat if you want to go to city

The personell and the service is Premier league, comparing to Radisson in Phu Quoc, Radisson is very good but they are not even close to the level Vinpearl play in. Impressing!

Gym- Pool

Dated rooms- bad view- bathroom smelled of smoke but the room was a non- smoker room. Xmas buffet dinner- overpriced and food inedible. Rude Staff- allegedly had credit but they conveniently forgot to mention you can’t use it over “their holiday’s”.

location. The transportation around the island was always on time.

rooms in hotel were basic. staff had poor English skills. service in the beachside cafe/restaurant was slow.