Breakfast had nice Mexican options but also classics. The view of the volcanoes from the breakfast room was awesome

Excelente el desayuno muy rico

la habitación cómoda

nada

La ubicación es muy buena, cercana al Centro, a Atlixco y a Cholula, eso sí me gusta.

Esta vez estuvo muy mal, la alberca no funcionó por un desperfecto, comentaron; la cama tenía una parte desnivelada y no dejó descansar bien, las cortinas rasgadas, encontré una cucharacha caminando en el escritorio, no tenía las toallas necesarias para el número de ocupantes, tampoco las botellas de agua ni el café. El elevador también tenía problemas y cuando llegué, ya habían hecho el cargo de la primera noche, por lo que se fraccionó el cobro y me resultó extraño ya que no había ocurrido así en otras estancias.

Todo muy bien y el personal muy amable

Los espacios amplios y cómodos, cerca de todo

Siento que es buffet puede mejorar

Clean

Bad smell in the air in swimming pool area and many mosquitos

Service and amenities were excellent

There were a lot of people and the pool was a little bit dirty

The breakfast was excellent—lots of variety.

A little bit hard to find. They need better signage.

Breakfast

There’s no shadow in the pool

It was good. Had a good variety and if you needed something extra the stuff was there to get it for you. Overall it was very good. Taste and quality wise was very good.

Breakfast ok, not brilliant.

I asked for two rooms close to each other. We arrived at 17:00 hrs, and they gave us rooms in different floors. In one of the rooms,NEVER put towels available. We had to call EVERY day to ask for the towels. In that same room TV never worked, and in the other the safety box neither. (I had to ask the front desk to send somebody to fix it)

Excellent service

.

Super kind welcome at reception, everyone was helpful and very polite.

We couldn't access the roof top pool, for some reason our room card didn't open the door. Although we could get in to the gym which is really nice.

Bed and pillows were in real bad condition.

The room felt old

Excelente buffet variado y rico