the food is amazing , hospitality and luxury treatment

the pool water is unbelievable cold

Amazing hotel territory, nice restaurants included (including a la carte), and nice beach with a lot of space. Children friendly. Friendly and engaged personal. Hamam and sauna included

The pools are not heated and are not very warm in October (maybe 22C), might be different in Summer. The water in the aqua park and the kids aqua park was also cold.

The location

The staff was reduced due to expenses saving For everything u had to wait in the que

This is my fourth time that I am visiting IC RESIDENCE, I don't think that I can change it, everything was amazing like always, employees, food, equipments was just perfect. Thank you so much for everything and keep going.

excellent staff, always willing to help, and very welcoming. perfect for those looking for a high-quality and quieter vacation experience, especially compared with the packed, vibrant resort properties in the area.

some facilities were a little dated, or just need maintenance and better upkeep

good family hotel

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Great location, loads of pools and beach/pool bars. It’s best to get an all inclusive deal because the food drinks and snacks on offer are great! private beach with water sports; great for families and couples/friends alike. All you can eat breakfast, lunch, dinner, night buffet with menu changes to suit all daily, great facilities, amenities and activities, staff extremely hospitable, room service and cleaning was fantastic- was worth every penny

Tv channels were mainly in Turkish or Russian and though there were smart tvs, connectivity to Netflix would have been nice. But the facilities within the resort make up for this shortcoming tbh. Also my friend has a cat phobia and didn’t like the fact that there were a number of furry friends being fed by guests or wandering around the resort - wouldn’t be great for someone with an actual cat allergy. There was also a dog on the loose which again could be an issue for those with kids who have a phobia of dogs.

Large green territory, clean and spacious beach, good food - way better than you expect from an all inclusive concept. Pools must also be very nice, but we didn’t have a chance to use.

Rooms deserve renovation. Other than that - all good.

+Staff The staff were all pleasant, polite, and friendly. Special thanks to Marina from guest relations who was always available and tried her absolute best to make our stay as pleasant as possible. +Landscape The gardens are beautiful, lush and well maintained. Walking to and from the beach was always a pleasure. +Beach In general the beach was pretty great and the pavilion which came complimentary with our villa was superb. However there were lots of guests coming over from the neighboring Green Palace resort making the beach more crowded than it should have been. +Laundry The complimentary laundry service was fantastic. We made use of it twice and both times our clothes were brought back clean and well ironed. +Water activities The boat trip to the grottos was probably the most memorable experience of our 2 week vacation, highly recommended! +Wi-fi Fast wi-fi with good coverage.

-Transfer Upon arrival the driver was nowhere to be found and we had to call the hotel. The VW van was old with a beat-up interior. The baby-seat was also very dirty and full of stains. Definitely not "VIP Airport Service" as advertised. -Rooms The two villas we stayed at were in dire need of renovation. The furniture was all dinged up, the tiles in the bathroom were cracked and uneven. The "Deluxe" Bali villas are also extremely close to a loud and busy road, google maps measures it to around 20 meters. -Food Those accustomed to menus and buffets bursting with delicious food typical to premium Turkish hotels will be sourly disappointed. The menu was very limited with a glaring lack of fresh fish and seafood. There was also no menu or buffet for kids. In all honesty the food provided during our Turkish Airlines flight was more enjoyable. -Room service The room service was very inconsistent. Usually some items would be missing from dishes or the food delivered did not match the menu at all (seafood salad consisting of canned tuna and cured fish instead of fresh shrimp, calamari, oysters, etc. for example). -SPA The SPA is in need of a deep cleaning at the least. The Hamams smelled of sewage and the dry saunas were extremely dirty. All the lockers were either broken or had keys missing. The administration is also very disorganized, often mixing up the schedule and double-booking appointments. It was not uncommon to wait for up to 30 minutes. -Insects There was an insect problem in our room. One of the bathrooms was infested with ants, and we even had a cockroach pay us a visit. Not acceptable for a 5 star hotel. -Value This is the first time I stayed at a hotel above 1000EUR/night which had paper cups and instant coffee in the room. No cutlery, no proper cups, not even a bottle opener. I understand that the pandemic caused budget problems for everyone but this is borderline absurd.

+ Hospitality of the staff was great. + Clean and spacious Villas . + very prepared activities for adults and children . + Wifi everywhere. + Spa is superb . + Free transportation from/for Airport. + Clean and wide pools. + Staff Trained very well. + Daily entertainment programs. + Sport and water activities available. + 3 Kids clubs. + daily night live music shows and bands. + All inclusive meals and beverages. + Buffet well cooked and include variety of food plus the can cook what ever you want. + snacks and drinks all inclusive . + Meals can be delivered to your Villa anytime. + Electric Buggy service 24/7 for internal transportation. + Spacious two bedrooms Villa pool view . + Taxi service available 24/7. SPECIAL THANKS TO - To everyone and all the staff that made our stay awesome. Thank you IC management for the unforgettable MOMENTS

Please Please: Give attention to the GYM it is important .

Poor laundry service. Several pieces have been damaged.

The staff were amazing. Always smiling and serviceminded. But some staff for example “ufuk” at the beach bar, recieve tips from guests, and therefore do extra ordinary service for them. Normally you have to go to the bar and order, but for the guests that give tips, they can order directly from the sunbeds. There should’nt be any diffrence in the service given to the guests.

Not enough facilites which means that you have to use the facilities at the sister hotel Green Palace. - No gym inside Residence Hotel. - Not enough choices in the restaurant. Green Palace buffet has alot more to offer. - No bar near the pool to the rooms. - Transfer bus was late - Not possible for late check out. - Each room has a deck with 4 sunbeds at the pool, you have to share with the neighbor. But when the hotel allow 9 people inside a 4 person room, Its dificult to share the sunbeds. Overall Nice hotel, but not worth the money, since you use most of the facilities at the sister hotel, which is much more cheap. You dont get any extra service at the sister hotel, even when you are considered VIP from IC residence.

Amazing staff, location is perfect All environment of the hotel was great. We spent good time between the green areas, children they really enjoyed the spaces. Villa was super clean and we do appreciate the room service. Whatever you order they deliver on time. Not so much crowded. Pools are specious enough to accept all visitors.

Food was not that perfect if you compare with other hotels in the area

The food was great all the time, house keeping very clean and good at the recidence

The swimming pool were cold in general, the reception didn’t give us acloss villa to the hotel, also notesed at the spa there were no greeting or after spa drinks

The administration and staff were extremely attentive to details and helpful. The many swimming pools in the resort were clean and spacious. The food was delicious and plentiful, and the restaurant staff were very polite.

Impeccable services. Maximum protection against Covid-19. I mention only a few people who made sure that our holydays was impeccable: Musa, Serdar, Alona,Nazife,Sultan,Abdurrahman,Elif(room-maid). Many thanks to the staff in the kitchen, restaurant, reception, beach, room cleanliness. Many kisses from Cataleya!

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