The breakfast was excellent. Wonderful spread of tasty food. Bed was very comfortable and location fantastic. Staff were very efficient and friendly.

The toilet seat in the bathroom moved around quite a bit and not so stable. The tv in the room frequently lost signal. Was also disappointed that there was no alternative milk served in the Cinnamon restaurant. I am lactose intolerant and needed soy, oat or lactose free milk.

立地と便利さ、部屋などの広さが十分です

特になし

Link to mall. Clean and staff were helpful. We were upgraded. Nice size room. Good location for shopping

Nothing

clean rooms ,good location near by Mall, restaurants

lobby crowded

Đây là hotel 5 sao ở nước ngoài mà thật sự rất chất lượng mọi thứ trừ địa điểm hơi xa trung tâm. Ăn sáng rất đa dạng đủ các quầy thuộc nhiều quốc gia từ Á đến Âu. Và nấu rất ngon. Nhân viên lịch sự, phòng ốc sạch sẽ và thang máy cũng khá nhanh. Không có điểm nào để chê.

Không có

Good service and hospitality

All ok

breakfast is great, attached to mall, swimming pool is great

front staff is terrible, slow and has to wait for a long time.

The location and facilities in the room was excellent. Bed was comfortable, aircond cold and hot shower was excellent, Stayed here many times and it never disappoints. Location is just beside Kura restaurant too, where I love to eat. Big plus for having on demand movies too.

Noting

The amazing breakfast buffet! They had EVERYTHING! Western foods, various Asian cuisines, fruit, waffles, just about anything you could imagine.

Overall, I would highly recommend this hotel. I thoroughly enjoyed my stay and can't wait to go back on another business trip!

The staff members were friendly, and the room was exceptionally clean and organized. The hotel is near the 1Utama mall making it even convenient.

Nothing I can think of.

The room is so comfy! Staff are very friendly and welcoming. We were very satisfied with the connecting rooms offered. Breakfast was excellent with widespread. We purchased at hotel with reasonable price.

Good Location

Nil

Modern , cleanliness, facilities and most of all the staff are friendly. Hagen especially a very efficient worker . Overall we were happy with our stay . Definitely we will be back again.

Close to the shopping mall and MRT just beside the hotel.

The breakfast, free snacks, comfortable bed

Love the toiletries provided however may not be enough

Location next to one utama mall

Nil

Location was excellent for a couple interested in shopping,

The lighting in the toilet was too dim specially in the shower. It should improve.

The buffet was wide spread of food and the room of family suite was of a good size. Would certainly come back again

One of the toilet bowl wasnt so clean

Room was awesome and we had a great time at the pool. Location was perfect.

Breakfast options are limited.

the friendly and dedicated staff the vibes n ambience , practical n easy - family friendly, elegant yet cosy connected directly to One utama the foooodddd still my fav hotel restaurant for breakfast my fav hotel

Convenient

None

Family rooms were great- living room was well sized. Room service and any requests were attended to promptly. All service staff were friendly and helpful. Location connecting to 1 Utama Mall made it very convenient. We were specifically in PJ to visit family and the location was good.

Beds were hard. The living room had a smell of smoke, which was probably why there was an air purifier provided. It did clear out ( or maybe we got used to it) over the next few days with the purifier on. One of the rooms was not ready until 4pm, and the club lounge, while large, is relatively basic in its offerings.

Very comfortable stay and high quality facilities. Wish the reception staff had proper training on reservations handling

Arriving at the hotel after a 14hr flight and waiting 25 minutes before our booking could be retrieved. When we got to the room it did not have a bed for my child as requested in the booking (3 beds) and being told we would have to pay extra for an additional bed.

Location

Nil

The attitude of the staff is good, and the food quality in the hotel restaurant is good, but there was an unpleasant incident. I booked 6 nights in 3 separate orders. The hotel requires each order to change the room once, a total of 3 times, and negotiate with the hotel when checking in they said that I don’t need to change the room, but I couldn’t open the door after going out the next afternoon. The hotel staff said that the room needs to be repaired, and finally I still had to pick up my luggage and change the room. In addition, there was a stain and a mosquito on the bathroom towel.

Great ambience, comfortable bed and pillow. Huge restaurant for breakfast. Wide and full spread of foods selection. Clean and spacious bathroom. The very best: connected to 1Utama and Bandar Utama MRT station. Even the kids did not complain of the distant from the hotel lobby to the MRT platform.

The taste of meals can be improved.

Next to the mall, and within minutes drive to a few other shopping vicinity

Nil