We were welcomed by a lady on reception and given our room key. We were advised that they were not serving food in the evening as it was Sunday but that a Continental breakfast would be served from 6:30 to 10:00am the following morning. The room was fine with everything provided for a comfortable stay.

We went down for breakfast at 7:40 and there was nothing laid out in the dining area. A lady said rather curtly to us that she wasn't organised for breakfast yet. I asked if there was any alternative to dairy milk which I had requested when booking. The answer was 'No' so we walked to the supermarket to buy some. On our return we went into the dining room and the food had been set out. We were not greeted so asked where we should sit. We weren't offered a hot drink and had to request it as well as asking for cereal bowls. When we left the hotel we had to ask a cleaner the procedure for checking out and she just told us to put the key on the ledge!

Easy access into town

N/a

Fantastic town centre location, which is why we chose this hotel. The room was comfortable with plenty of space for our small dog. Everyone was very friendly and the food and list of real ales were a very pleasant bonus.

It was quite noisy at night, until about 1am - but its town centre and the pub is very popular, so we did expect there to be some noise. We would have liked to have had the choice of a cooked breakfast, but we do understand that the weekend we booked was an exceptionally busy time for the pub. Parking near the pub was tricky on arrival to unload as the town centre is pedestrianised and the terms of when / where cars had access and where to park and for how long parking was allowed wasn't easy to find online. Loading up when leaving was easier as short-term parking was then allowed nearby.

location

Room 6, noisey radiator, had to be left full open to avoid hammering noise and hence room too warm, windows then left open to cool the room down again. woken up by staff talking outside our door. toilet cistern took 10min to get a full flush.

location

convenient

There was a horrible smell in the room, like death

Great location ,very friendly staff and rooms was clean. Good value for money there wad a nice pub here aswell just didn't have time to try it.

Nothing

central location, lovely friendly staff couldn’t do enough for us.

no lift to bedrooms

Location for theatre

When we arrived one of the rooms smelt very strongly, like sewage initially they said they would put Bleech down shower and then leave bleech with us. They did move us when we said this wasn’t acceptable. The people in the pub (punters) were rude.