Great communication between the host was excellent. Appreciated receiving a map with real pictures to help us locate the unit.

Would have like 2 extra sleeping pillows.

it was by far the worst room we got in a month long Italy trip.

The first thing we noticed when entering the room was the terrible smell it had. It is also important to add that we saw the cleaning man arrive 10 minutes before our checkin time. When we tried to contact the owner, he barely responded, and treated us with disrespect (told us to open the window, "it is a nice evening"). The shower ran out of hot water after 15 min. We later noticed that the bad smell comes espacially from the bed and it having stains. After not recieving any help from the owner ( he told me it's strange without adding anything else), we decieded to leave the room asking for a partial refund. The owner only told us that we are disrespecting him and blocked us without offering any help. I strongly reccommend spanding a few more euros on hotels nearby and avoiding this place at all cost.

Convenient location close to main square & ferries port. Our flat had windows with lake view.

Broken shower head and water temperature flactuating up and down, making shower uncomfortable. Owner knew both of the above weeks ahead, but did not fix, since several previous reviews in booking.com mention them. Not very clean bathroom. Needs upgrading. No mirror in the rooms. No curtain on the lake view bedroom window. Sun enters early in the morning and in summer the window becomes very hot. Sun goes directly on the bed and it is not comfortable. Loud noice from cars is coming from the street window, which is a very old window and therefore not soundproof. Very expensive 2 bedroom flat for what it offers. Luggage storage was at a fee. In other prime/central locations in Como city and Bellagio, which are more luxurious and popular destinations, we paid less money for each night during the same week at 4* hotels, had brand new rooms & bathrooms, a lot of facilities, 24hr reception, bicycles & luxury toiletries & daily water bottles for free, breakfast and other in-room services vs Varennahouse flat. Must mention that Varenna house has only 1 bathroom in each flat. Our booking via booking.com was for a deluxe 2 bathroom flat, but it does not exist. The description in booking.com is wrong & misleading and it has not yet been amended by the owner, even though i send this info to the booking.com assistant.

Excellent location

Nothing

Location, view, facilities nearby

Good location. Place was clean and tidy.

The location was amazing, on the waterfront with lovely views. The apartment was spacious and well kept. The bed and pillows were comfortable. The apartment had a clothes washing machine.

It was difficult finding Vanini 5 because we were looking for a hotel desk, rather than a doorway with key boxes. The shower stall was plugged up, but we found drano to clear the drain. The shower stall was severely mildewed and bleach could not clean it. It was 18⁰ and the heater would not come on. We found out from the fellow that brought us a space heater that by law the heat cannot be turned on until November.

To get to the apartment you had to climb a very steep path. Anyone with any type of mobility issues would not be able to get to our particular unit.