Have always enjoyed the location , staff and quality of the hotel

Obscenely loud music on rooftop bar until almost 1 am Font desk offered a reduction in price . Laughable at best …

Not up to a JW Marriott standards. TV did not work, and they could not fix for a day and 1/2. Shower pressure was low. Every time we left the room, we had to unlock the lock first. All reported. Wanted to move us the last day at 4:30PM when we had dinner reservations at 5:45. The move was out of that building completely and into another building!!!

El desayuno

Que llegue en la tarde y no habían hecho mi cuarto

GREAT

THERE IS NO 24H EATERY

Location of property was good. The room was not great view was horrible. Not what I expected when I paid 500 for the night and I told them that it was my husbands birthday and then had to pay more for numerous things

The view, the bed was horrible, the wifi was nonexistent, brought us a cut hot cocoa for my husband’s birthday told us to just call for the hot milk and they’d bring it up. Thinking it was a nice gesture and for free I had to pay $16 for 2 cups of hot milk. Absolutely ridiculous

Location.

Loud noise. Valet service took 1 hour to retrieve car and staff was not helpful at all. Did nothing to compensate or make me feel better. The experience was overall horrible because of their lack of understanding of what it means to be in the service industry. Given the expensive price, this was an extremely bad value purchase.

It’s in a great location at the river you can walk to a lot of stores and restaurants

Nothing

The facilities were beautiful. The sprawling campus and multiple dining choices.

Overall the staff was very unpleasant to deal with. The front desk staff met our complaint of a non working shower with nothing less than annoyance. I then asked the concierge for assistance and she responded that her boyfriend was on the maintenance team and she would ask him what was going on. Ultimately we had to be moved out of our room a full day after checking in because we never got a working shower. The Bao Bao bartenders (2 separate nights) were unfriendly and extremely slow.

Everything about this place was amazing! The staff was so welcoming and friendly. My room got clean twice a day! Never have I experienced such thing.

There wasn’t nothing wrong!

Room was beautiful! Myrtle & Rose champagne brunch was amazing. We stayed Thanksgiving weekend. Everything was decorated for Christmas. Loved it!!

Can’t think of anything I didn’t like about this property

The room was large, the view was beautiful. The hotel was beautiful

Nothing

All of the food options. staff was super friendly and helpful. We had our room upgraded to a city view but it was on the side of a loud club later in the night. The next morning, we checked about moving rooms and they immediately changed our room. It was very great care.

No complaints.

Beautiful, loved the art work, & location.

No trash cans anywhere in room. Maybe just a oversight from cleaning crew.

Exciting vibe. Great location. Loved the peaceful roof top bar Mobley and Rose

Parking garage was very expensive

Beautiful property, lots to look at, right on the river and near things, super nice staff. Read reviews about sound pollution from the area but did not have issues with that - other than cargo ship horns.

Nitpicking - may not bother other people. Valet parking only. Some dirty items left in room when we checked in. Personally wish there were more detailed maps/directories - the amenities are in different buildings and the half levels were kind of confusing to navigate as the stairs to each weren’t always near the elevator.

The area was beautiful! We loved being right on river street. Watching the cargo ships coming amd going. Walking distance to anywhere we wanted to go.

We stayed on the 5th floor. I don't know what was going on but we never got much sleep. It sounded as if someone was continually moving furniture above us. For that kind of money we shouldn't be hearing that all night.

Amazing property. Unique, vast and inclusive. Almost didn’t need to leave the property.

Location was awesome

I liked the food vouchers we received. Turbine was an excellent breakfast.

Pricey but worth it

It was a beautiful hotel! The roof top pool was cool.

The lobby was very noisy!!!

Clean, friendly staff, great location

The property is large and confusing

The property and location were beautiful. The pool was great!

When I got home and there were so many different credit card charges on our two cards I had to make multiple phone calls to understand what was happening. The first two reps I spoke with were confusing and then all out rude. I was transferred to an automated system instead of a manger and then hung up on because I was "hollering" at her. I was upset because there were new charges pending three days after we left and it was my third phone call to see why since I was told on the last call I wouldn't see anymore charges, just pending ones drop off and a few credits for things I was overcharged for. I had to call back multiple times because then no one would pick up the phone. Then a rep, I believe named Sapphire helped me and she was wonderful.

Beautiful

N/A

The worker at front desk charged my credit card again for whole stay after I paid booking .com already .

Seems like a nice place, some neat stuff in the lobby, roof top pool was nice, everything seemed neat and clean, the hotel was ok but a bit overpriced in my opinion, pretty good view of the river area.

The location is confusing, you have to make sure you know which building you’re in, there are 3 buildings, nothing is clearly marked and no communication as to which building you’d actually have to go to. Very helpful bell service guy out front of the middle building guided me where to actually go. The whole promenade was over rated, not much going on, kind of dirty, sort of compared to fells point in Baltimore. Hotel was nice but just in a poor setting, Savannah itself is literally just a tourist trap. Go to Charleston, much nicer. Parking garage is pretty tight and not much accessible parking for SUVs or pickup trucks, it’s doable but tight quarters. I most likely won’t return to Savannah, interesting old city but trashy and not kid friendly. Might be better as just an adult trip, wouldn’t recommend bring kids, nothing to really do.

Loved the unique lobby area & the location!

Loud on the city side of the building.