Our Experience was Awesome and we are ready to book again! John Wells and his staff was very responsive and informative leading up to our arrival. We arrived at the resort after 6:30, our VIP Check in was smooth. Our VIP Concierge were very helpful. Our private Chef had breakfast ready by 9AM every morning. All the staff we encounter on the resort were very pleasant! VIP BEACH was very beautiful and where we spent a lot of our time. The food at VIP Gourmet and Indochine were delicious. Cons: Language barrier(I know there is an APP to help with translation) sometimes communication was unclear and we had to do some running back in forth, the bed was a little uncomfortable(too hard), and the drink menu at the restaurant and bars could provide more options, thank goodness we had liquor in the villa to make our own drinks

We had a four bedroom villa for 4 adult couples. We had an amazing time. The villa was beautiful. The staff throughout the resort area were very friendly and helpful. Any question we had was answered quickly and efficiently. The service at the beach areas was exceptional. We will definitely being going back.

The location is beautiful, the pictures and description do not match the actual villa. We enjoyed our stay but the expectations did not match the description. The downfalls: We had to ask about getting drinks for three days, there is a leak in the bathroom so when it rains there’s water all over the floor, we had no hot water during our 3 day stay after asking each day( we had a double reservation 3 days with vrbo extended from a week with our timeshare.) After the initial 3 days things got better but we were no longer VIP at this point. Things we liked: The weather and nature is beautiful, we had an amazing housekeeper who cooked us our breakfast in our villa each morning, restaurants make delicious meals, tropical drinks, we saw some amazing waterfalls, went snorkeling, and went to ocean world next store- all of which made our trip. The resort has many activities to keep you busy. It is an amazing vacation

The rental process was smooth and great. When we got to the resort the checking process was quick. But we couldn't get our golf cart, we couldn't get our appointment for the covid test. We had to literally beg the lady the next morning to take us. The villa was beautiful. Only complaint was someone kept stealing our beer out the fridge, the shower water upstairs was cold, the shower and faucet was broken, not all the lights around the pool worked. The ridizio restaurant was horrible and that was one of the guest birthday dinner so it was jruined, the Bellini restaurant was okay. The exursion: horseback riding loved it, ocean world loved it. The drinks loved it. I will always go all inclusive after this experience.

The managers of this property are awesome!