Cómodo

Entraron al Bungalo a dormir otras personas que no iban con nosotros

Mexican style

Pool was dirty and less water

Mexican Style-

The pool was dirty- plastic cup and dirt on the ground and less water in the pool.  No AC in the room

It had a great atmosphere. It’s not far to the city center. nice people and nice place!

we had to have someone let us in and out. I’m more used to coming and going without looking for someone.

It was very peaceful, staff very friendly and helpful

Would be nice if they had a coffee shop,sandwich

We actually had to cancel our reservation but the hotel staff was very prompt at responding to our messages and resolving our issue. We appreciated their help and understanding, plus they did not charge us a cancelation fee.

We discovered after booking that all guest rooms are located up a flight of stairs, no elevator or ground floor options. Sadly, this meant we couldn't stay. It would be helpful if the hotel listing clarified this, to avoid misunderstandings.

Everything, location, facilities, privacy, staff, special thanks to Susana and Claudia, great employees, my elderly Dad love the place and I am quoting him “I have been around the world in different hotels however this one by far is the best one” we will definitely go back, thank you

The place and the room were really beautiful The Colombian receptionist was very helpful

It doesn’t have bathtub even it’s advertised at the facilities The pool doesn’t have heating You can’t take a long hot shower because it runs out of hot water in 20 minutes It doesn’t have hairdryer WiFi doesn’t work well The lighting from my bedroom was broken twice because of the main system failure. I’ve got support from another guest that told me “this happens often” And it’s not a family environment at all. People were having sex on the living room which is part of the common area.