Amazingly nice hotel. Room was stylish and pragmatic

Le bâtiment est magnifique. La rénovation est très réussie. C'est une belle alliance entre ancien et moderne. Le SPA est bien. Dommage que ce ne soit pas compris dans le prix de la chambre. Nous avons très bien mangé dans leur restaurant et le bar à cocktails est très agréable. La chambre était très grande et joliement décorée. La salle de bain avait une baignoire et une douche très pratique.

Nous avons pris une grande chambre mais avons été étonné de retrouver de la vaiselle salle du client précédent dans le mini bar. Nous avons prévenu de personnel mais à notre retour en fin de journée, toute la vaisselle n'avait pas été changé et contrôlée. Nous avons du leur dire une seconde fois de faire le nécessaire. Le personnel n'est pas très sourriant et pour certains pas à la hauteur de l'établissement. La chambre que nous avons eu était briyante. Nous avons beaucoup entendu la chambre à côté et également les va et vient dans le couloir.

Chambres spacieuses Magnifique architecture du bâtiment Spa très bien Réceptionniste agreable Très bonne idée la salle de billard

Personnel au restaurant pas souriant, peu accomodant Un peu loin du centre ville donc nous avons pris des taxis chaque jour Spa payant y compris la piscine

it was fantastic! modern, contemporary and beautiful. staff were super friendly. luxurious.

nothing!

Pure luxury in quiet area just outside the main tourist centre. The best hotel staff I've experienced. Little luxury touches you don't get elsewhere, such as homemade cookies on arrival & fresh flowers. Room is large, elegant & beautiful. Cannot fault this hotel. Staff went above & beyond to help us claim a package we had issues with on delivery - one of best 5 star hotel stays I've had anywhere in the world!

- Spa pool was too cold for winter, should have been much warmer to make it worthwhile, especially if you paid the entrance fee for Spa or nearly 40eur! - Room service menu a little limited & pricey

Tutto

Contemporary, luxurious and very relaxing hotel. All staff were amazingly friendly and helpful, there were no faults during our stay. We had an excellent stay at Kozmo and would recommend to anyone visiting Budapest!

Not applicable

The staff, especially Alan at reception was amazing. I had a special request for my partner’s 30th birthday and they pulled all the stops out to make our stay special. I would highly recommend Kozmo to anyone staying in Budapest.

Nothing, everything was excellent

חדר גדול ונעים עם אמבטיה מפנקת ארוחת בוקר מעולה ומגוונת באופן כללי מלון בוטיק יפה ויוקרתי עם צוות אכפתי ושירותי

המים בבריכה המחוממת בספא היו קרירים ולא אפשרו כניסה (בג'קוזי היה יותר טוב אבל גם שם היה ניתן לחמם עוד קצת) המלון מעט מרוחק מהמרכז, יש מטרו ואמצעי תחבורה נוספים במרחק הליכה אבל בקור העז של ינואר זה הורגש

High end finishes, luxury products, amazing beds and shower! Staff were lovely , would definitely recommend! Also very good location.

Nothing

Spacious room

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Our stay at Hotel Kozmo was incredible! The service provided by the staff, especially by the butler Gary, was exceptional. Gary was incredibly attentive and professional, ensuring that all our needs were met. The room was beautiful, and the hotel facilities were perfect for relaxation. We highly recommend this hotel for a memorable stay.

Nothing, everything was perfect.

The layout of the room and location.

The gym needs more equipment but good enough for a cheeky workout

Staff Special cake for our special occasion Room decoration

bathroom bathroom bathroom

breakfast was the one mark off. i would have more options and bring it into the nicer bar space before the breakfast area. it just brings the experience down a little.

Fantastisch hotel, gewoonweg perfect. Super restaurant en ontbijt, wellness. Een echte aanrader!

Iets dichter tegen het centrum zou nog beter zijn, is ongeveer 15min stappen, maar is geen ramp.

Bellissimo hotel di design curato nei dettagli, building unico ed affascinante! Ottimo room service, colazione e spa pulita, accogliente e nuovissima (mille volte meglio delle terme di Budapest vecchie e sporche)

The rooms are big and clean and all the necessary amenities but nothing out of the ordinary for a 5* hotel. Breakfast was very good and service during the breakfast was fantastic. Also, the wallet staff and concierge were very nice and proffessional.

- The lady with the long hair at the reception was very unpleasant from the day 1. I arrived around 1330h and asked for earlier check in after waiting in line for 15 minutes because there was only one receptionist working. She just gave me the "look" and said it's not possible. This is not the way to treat your guests. During the checkout I was about the pay with my Dutch bank card and for some reason the machine was not recognizing the card. The same happened when I tried to pay with my phone (Google Pay). I asked the same lady to try a different machine (there were 2 other in front of her) but she refused and insisted that I provide different card. When she finally gave me a different machine, while rolling her eyes and shaking her head, my card worked without any issues. She just gave the me receipt in silence and didn't even apologize for her ignorance. - The gym cannot be called a gym. It has several treadmills and two benches with some dumbbells. That is all. One of the most disappointing gyms in all the hotels I have been. -The pool and sauna are extra charged which makes no sense for the 5* hotel. Especially considering that it is a super tiny pool and it's only open from 12:00 to 20:00h. - Two times I had to turn back and wait from coming back to my room after a long day because the cleaning was done at 16:00h. I never experienced this in any hotel as the cleaning is normally done in the morning unless you have the "no disturb" sign on.

It was historic and very modern together!

The drive to get to the property felt like I’m going through a bad neighborhood. But I was driving so it didn’t feel that bad.

Es war alles bestens ! Ein wirklich sehr schönes Hotel , wir haben unseren Aufenthalt genossen. Die Zimmern sehen genauso aus wie sie auf den Bildern dargestellt sind. Sehr stilvoll eingerichtet ist die komplette Anlage und sehr sauber gehalten. Allgemein fand ich die Architektur des Hotels sehr außergewöhnlich. Frühstück war für unsere Verhältnisse sehr ausreichend. Personal ist sehr freundlich und hilfsbereit. Für uns war dieses Hotel einer von den schönsten die wir bis jetzt besucht haben.

Truly one of the best hotels i've ever stayed in, staff were nothing but lovely offering a free room upgrade on arrival due to it being mine and my girlfriend's anniversary, to which we were welcomed into our room with sparkling wine. The building was absolutely stunning, with the second largest staircase in budapest (which we were informed of and shown by the excellent employee who showed us to our room). Location is good, maybe a 20 minute walk to the city centre but a 5 minute walk to the nearest metro station which will get you there in no time. Spa facilities were fantastic and very clean with a nice big sauna with plenty room. My girlfriend informed the staff that it was my birthday during our stay and the in house baker made me a beautiful birthday ensemble with macarons and chocolate. 10/10 stay, I can highly recommend to anyone thinking about a holiday to budapest.

The main swimming pool was quite chilly !

Le bâtiment est très beau et plein d’histoire , le mobilier est très bien choisi.

Le spa à 40 euro par personne vraiment froid et sans service. La propreté de la chambre qui laisse vraiment à désirer……

Nearly everything!

Thought the spa was included but it was extra, this wasn’t made clear. There should have been free fresh wTwr at the spa . It gad run out. The hours it was open were too short in the evening.

Ausstattung ,Sauberkeit Personal Zimmer war fabelhaft

Geld zurück zu erhalten dauert lange hoffe ich kommt bald sonst ist alles perfekt

The staff were amazing, especially Barney, who was so kind and caring and shared his knowledge with us about the hotel, Budapest and architecture which we were especially interested in. He was such an asset to the hotel but everyone was just wonderful. The hotel was just gorgeous, rooms felt so luxurious. The restaurant - both bistro and restaurant were fabulous, as was the food.

I though the main restaurant could have a bar area (rather than just sitting up at the bar) with more atmosphere. But overall a wonderful experience.

From when we arrive until the moment we left we were made to feel special. All the staff are very helpful and friendly. It is a 5 star hotel after all. The breakfast is recommended as well. I wish we could of stayed longer.

Everything was perfect. There was negative about the visit

Genial- tolles Frühstück- tolles Zimmer

Barpersonal sehr sehr langsam.