It failed to meet my expectations. Very unlikely to stay there again. It was more like a hotel room with a kitchenette that can't be used because there were no utensils to use the kitchenette so it basically served no purpose being there. I opted to stay here because I needed an apartment sort of feel but it was more like staying in a regular hotel. There were some other issues but I will leave that out since it was addressed by the manager once it was brought to his attention.

I like everything about Phoenix

Nothing

Very large room space, extremely very comfortable bed. The kitchen was well stocked. The location is superb and super close to the Airport. Actually, it's only 3 minutes by the Hotel Car.

The breakfast was a bit not to the standard of the apartments but fine to go with.

Location was perfect and the Rwandese staff during breakfast and in other areas like reception etc. were all very courteous, friendly, very helpful, knowledgable and kind.

Breakfast is hit and Miss, some days it was ok, some days you struggled to find something nice to eat. You should have basics like sausages, bacon, chapati, samosas, and not serve just Chinese food, Local food and eggs. The Chinese manager is rude and the Chinese people that came to the restaurant were also sometimes arrogant to the black guests, they treated themselves like they are more entitled. One day one of the Chinese guests cleared his throat and spat in a sink for washing hands, no etiquette or consideration for other diners, this absolutely put off one of my nephews and he never came down for breakfast during his whole stay😖😔, most disgusting thing he had ever seen. The Rwandese staff at the restaurant were very helpful when we needed anything but seemed fearful of their Chinese female manager.

The property was just as described and even more. close to the airport, though a bit away from the town centre, but cabs are always available within the property.The breakfast, gym and swimming pool facilities are all great. we thoroughly enjoyed our time at the property and would definitely stay there again and again.

Nothing I could think of now.

Nice place, very nice and kind staff and I made of alot of friends. Clean, Very exceptional internet speed and connection all over. The Gym solid I explored and enjoyed myself in 5 nights stay. I was tempted to extend my stay but I already made 2 accommodation plans for my trip.

No AC but weather was very comfortable and fan was provided.

The space, neatness and staff very nice and helpful

They should work on the internet so it can be accessible every place in the apartments and also the hot water, which most time is not hot to bath with and one end up not bathing sometimes due to the cold. They should also work on the breakfast with other meals, which is more of chinese meals.

Everything

Internet kept fluctuating

cockroaches everywhere

Quiet area Extremely friendly and helpful staff

Need to diversify breakfast offer

I really enjoyed my stay in this hotel. Many thanks to all the staff for their attention and excellent service.

I've found my home in Kigali. The apartment is so lovely. It is clean, peaceful, serene. The facilities are well maintained. The furniture is simple and unique. I love the food-and it was very affordable. The pool is huge. Personally love the washing machine in the room; would help in travelling light. The staff are always smiling. I love them. They taught me a little of the local language. Murakoze (thank you) Phoenix Apartment!

Good-sized apartment, location not too far out from the city centre

Breakfast wasn't always labelled clearly (not ideal for people with specific dietary requirements) Staff communication could have been clearer at times

Clean , friendly helpful staff . Affordable Not English breakfast as advertised but Chinese breakfast -not for international guests at all

Don’t fumigate at night with windows closed while guests are sleeping this is a health hazard

The breakfast was ok. The location too. Just that the studio block 4 requires standing A.C. to manage the heat in the room during the hot day/seasons

The missing supermarket within the apartment location thats if I am to use the cooking facility when I miss breakfast or simple dinner.

Value for money

Breakfast

The staff were very courteous and welcoming. The hotel is very neat and has all the necessary amenities for comfortable stay

The food should be labelled and should offer more varieties

I liked the reception. The staff were very welcoming, calm, and highly professional.

The tv channels were limited.

It was neat and comfortable. There is room for improvement when it comes to the breakfast options. Other than that, it is a pretty nice location if you are visiting Kigali

Great apartment: clean, comfortable, and includes all needed amenities.

The apartment was a bit far from town.

The apartment was neat and clean. Good proximity to the Airport.

There was no air conditioning in the apartment. Mosquitoes found their way into the property. Breakfast meals were too "Chinese". Couldn't watch my preferred live football game