The staff was amazing and could not be more friendly.

Being in the field of info technology I’m typically very careful with noticing data. While searching properties with the rate I sought, this property was a fit. I chose the room/rate and didn’t realize it flipped at time of booking. It was $129/nt + fees/tax and then it flipped to $164 w/o my catching the change until post-checkout. The hotel would do nothing about it and my request to speak to a GM for a rate reset went ignored. Duly noted, that’s our 2nd & last 1 week stay at this property + our last time recommending the property to many others over the last year….Our silence for your silence.

Clean

amenities and proximity to downtown franklin

most of the staff except the bar staff and operations manager Victoria

Quiet and conveniently located / Dog friendly

I did the reservation with my American Express, but I paid with a VISA at check out and the hotel charged me twice!! it’s been about 12 days since my stay and still can’t get my money back for the 4 rooms!!

it was clean but wayyyy overpriced for what it was

they said they were a pet friendly hotel but I never experienced to have $100 pet fee applied on there already what I felt overpriced room. To add insult to injury they never asked me and my dog is a service dog.

easy access, extremely clean, staff was very friendly and helpful and great location

the location is very convenient

the shower

new, fresh interior

Clean comfortable relaxing

TV didn't work and no one knew how to fix it.

We were able to bring our dog with us. The location was very quiet, yet near the historic homes we visited.

Great breakfast! One of the best!

Staff a bit friendlier & more approachable.

very clean and welcoming staff. very private and quiet.

Could of been better

The shower need door or shower curtain. Water gets all over floor.