The place itself could be fantastic. However, it is very run down. The view is very nice.

This place is extremely run down, all curtains and blinds broken, rugs all dirty, paint work grotty, lights not working, wooden panels all missing or broken, water pressure near none existent, two say this has x 2 bedrooms silly things like seating only for 3 people, only x2 wine glasses, randomly x2 tvs one on the floor one on a stand next to eachother, hair still on the floor from previous guests, there were cigarette filters on the floor in the bedroom from previous guests. All in all very expensive for not being maintained needs a massive makeover. Which is a shame as it would be amazing, but as it stands it was not a great experience.

There was no breakfast and no frypan to cook anything we bought.

From the beginning we were told we would be staying at Werna House London, which is located at 31 Monument Street. Instead, our accommodation was at number 49 Monument Street and was a much ‘seedier’ building. The attached photos looking out our window prove JUST how ‘seedy’ it was (a brick wall and nine air conditioning units as a view is NOT five-star). Then there were the patches on the walls that were not recent, followed by all the issues listed below. Believe us the photo of the room in booking.com is not what we saw when we arrived. The most dangerous issue was the glass topped dining table where the glass wasn't secured to the pedestal and almost fell off onto the floor. If the issues had been resolved within 24 hours of us reporting them, that would have been something, but they weren’t, and the majority (patched walls, damaged ceiling in the shower where water had poured through from the unit above, bedside lamp not working, no plug in the kitchen sink, no tea towels to dry dishes, no tongs in the kitchen drawer, no batteries in the TV remote) still remained the day we left, seven days after arriving. Our advice is DO NOT BOOK WITH STAYINN. Harvey & Leanne

A nice spacious studio

No wifi or usb sockets Minimal equipment in kitchen eg no tea towel or sink plug

Fab location, great support. Property clean and tidy. Exactly as expected, would stay again. Great value.

Minor issues, light bulb not working and roller blind not working. Biggest issue was Aircon, I couldn't get it to turn off. No WiFi 😔

Excellent size

bed in room 3, old and you can feel the springs. also room is facing to heavy traffic road.

The location was perfect, the apartment was lovely and spacious. Right next to a lot of beautiful attractions, perfect to pop down and walk along the river and see all the sights. The monument was right next door so had a little trip up there for £6 thought why not as it was so close by! For the price, it was excellent value for money! Was very impressed with the apartment it felt very welcoming and I wish I could live there forever!

Die Lage zwischen London- und TowerBridge sehr zentral. 5 Minuten zu Fuß bis London Bridge 10 Minuten zu Fuß bis Tower of London und 15 Minuten zu Fuß bis zur Towerbridge, die nächste U-Bahn Station war fußläufig in 5 Minuten erreichbar. Saubere und ordentliche Unterkunft, hell und gepflegt mit ausreichender Ausstattung für 2 Personen (Küchenutensilien). Handtücher waren auch vorhanden. Das Apartment ist in der 4. Etage, aber mit dem Aufzug gut zu erreichen. Durch die Treppe am Hauseingang ist der Zugang zum Haus leider nicht Rollstuhlgerecht. Die Buchung war reibungslos dank booking.com, der Kontakt mit StayInnApartments war freundlich zielführend. Der Zugang zum Apartment war per Zugangsdaten und Schlüsseltresor kontaktlos möglich.

Die Fenster waren zum Teil defekt, Leuchtmittel waren vereinzelt defekt. Der TV hatte überwiegend britische Sender, WLan wurde in der Unterkunftsbeschreibung nicht erwähnt.

Clean.

It wasn’t the property I booked, which was the StayInn Monument. I chose this property as I had to work late (past the last train home) and needed somewhere to sleep. I had an email on the morning of the stay with check in details for StayInn Trafalgar Apartments. Thinking there was a mistake I called up and asked what was happening. I was then informed that I had been moved to a different building across town owing to electrical issues at the Monument property. No-one had thought to call me and let me know about this, just sent an email with access details for the Trafalgar building. If I hadn’t noticed the change I would have been trying to get into the other building. A simple phone call out of courtesy doesn’t seem too much to expect. The access instructions for the property were also poorly written and I had to call the agent again to unlock the door. This was frustrating after making a journey across town which I hadn’t intended to take.