Good location, good room, good breakfast

No earlier check in

Big rooms

Not so much amenities at the mall near hotel

The counter staff was courteous and tried their best to serve us when we couldn't check in at 4pm.

Why are we not able to get my rooms after I arrive at 4+pm? Was told to wait for another 45 mins. After 45 mins, my rooms were still not ready. Very disappointed with this. We need to pay for early check in or late check out but no compensation was brought up at late check in from the hotel.

Dayang served us this time round again and she was very pleasant and managed to give us a high floor as requested .

The room had a very strong smell of stale cigarettes when we first entered but the staff brought the ionizer and managed to clear the smell. Breakfast selection was okay but the staff didn’t top up some of the items when they ran out. But overall it’s still ok!

The location is good and quiet. There are restaurants and supermarkets downstairs for getting necessary supplies.

Breakfast is a bit expensive.

Water dispenser

Cleanliness really needs to be improved especially toilet. When we 1st stepped in, all we noticed are presence of black mold around the sink and toilet floor. There are also hairs on the floor. Further, floor at shower area is slippery which clearly shows NO scrubbing during the cleaning process. It's gross.

The size of the room is great for family with kids

The bed room initially smelled dusty at first

We love it as it is.great location to drive to Legoland or the other malls. There are a couple of good outlet shops too. Their normal room comes with a decent size sofa bed. We love the Book Xcess for the cheap and good books. Sport Direct always have good deals too. So for those if u dont bring much clothes you can just shop near by there. Plus their breakfast is good too. Kids below 12 is free.

It would be great if they can change the shampoo cause it makes our hair dry. The toiletries can do an upgrade to a better quality. And spare pillow with blanket for the sofa bed. Overall the room is really comfy for our family of 4 on short stay.

Clean, spacious room with big bed. Next to shopping space and provided free shuttle to Legoland which was nice Great value for money

Swimming pool closure was disappointing for the kid

The temperature was adjustable to our likings. Bed was comfy except for the pillow. Staff was helpful

The pillow was uncomfortable. The location was far from anything. Could have added a bidet Could have added more channel to the TV.

Location, little traffic with amenities/themed parks around. Ideal for kids and a car to move around for food.

Limited eating place nearby, pool is dirty..

The cleanliness and the size of the room.

The sink faucet broke.

The hotel location is excellent.

Staff at the countered were unfriendly except Puan Dayang who was welcoming on one morning. I left the hotel room between 9.15 - 9.30 a.m and returned to the room at 6 pm everyday. Each time I came back to the room, I have to call the room service to refill coffee packets, cream and sugar. These are considered cheap and common stuff that should have been refilled or replaced without any unnecessary in-house call. For the amount i paid for 3 days stay, I normally rewarded with excellent spread of free breakfast in KL or Putrajaya hotels. But In Sunway hotel, I was offered with no breakfast package. Nevertheless, I visited and surveyed the breakfast area but decided not to have it there. I am a regular business visitor to hotels in KL and Putrajaya.

The place is quite new and is peaceful. The staff and the manager is friendly and helpful.

Nothing as of now.

Free parking

Nothing much nearby. Shops in mall not interesting. Price a bit high.

Came here to surprise my kids on the very last day of our holiday. There is a practical small kitchenette fitted with a fridge, a washing sink, a microwave a coffee maker and heating flask, good for a family. There is a sofa bed and specified room with a nice comfy bed. Toilet is new, so we hope that it gets well maintained if not better. My view overlooks the CP and NSK mart at the 10th Floor. So there is an open view and it gets better at night. Gym and pool was clean, well maintained and well guarded. So one can safely use the facilities without worrying. The hotel is integrated with a mall, cinema and play area. Do check if they accept card payment, else you need to hold lots of cash.

The ATM, supposed to be set up nearby marry brown has yet to be fixed. So please bring loads of cash if you ever decide to stay here. There is a money changer if you have foreign cash.

the breakfast!

clean, free parking, shopping facilities.

The rooms were clean and comfortable.the staffs are also friendly and helpful. Keep up the good work !😃

spacious and clean