I had a room in the main hotel which was accessible by elevator. Room had modern decor and design. The room had a small but usable balcony with a view of the lake. The king bed was positioned so you could look out at the lake and was very comfortable. Room also came with slippers, robes and free WiFi.

I didn’t care for the towels. They were not very plush and felt scratchy when used. There was no hook in the bathroom for the robes.

The reservation was made through Booking After waiting for about 6 hours to receive the room - when in front of us we saw the guests arriving and receiving the room immediately, the receptionist told us explicitly - that since the reservation was made through Booking, this is the service that guests receive from Bonking. Then we were offered a room in an old wing on the 3rd floor without an elevator - we did not agree to it - and a loud argument ensued with the hotel staff - finally, we got a suite in return. Looking at previous reviews, it turns out that our case is not the first of contemptuous treatment for those who arrive through booking, and this is probably the hotel's policy. The heartache caused to us was great - An unpleasant argument and Wasting time waiting to get the room it seems that they do everything possible to hurt those who reach them through Booking – shameful The heartache caused to us was great - An unpleasant argument and Wasting time waiting to get the room it seems that they do everything possible to hurt those who reach them through Booking – shameful !!

The location was amazing! Right in the heart of everything!

Excellent location, super comfy bed.

Excelente ubicación, habitación amplia, moderna, buen baño aunque le faltaban más ganchos y amoblado, pero es un detalle

Nada

The Saga Hotel is in an excellent location for walking around the centre and port of Reykjavik. The rooms were a good size, quiet and well appointed. The reception staff were very helpful and nothing was too much bother. The breakfast was adequate and we liked that there was proper sourdough bread available.

The breakfast became a bit repetitive after a week. Only having a choice of bacon, sausage and eggs as the cooked offering was a bit limited. The person who invented the light switches in the bedroom and bathroom clearly was a designer with little understanding of how people use light switches! They were overly complex and the concept of "on" and "off" was an almost unattainable dream!! We got over it in the end... :)

Grand hotel in beautiful location in the downtown. Clean room, beautiful bathroom, tasty breakfast

Nothing

A truly four-star level hotel with upscale amenities and services. The staff was polite, attentive, and helpful; the amazingly comfortable bed was a luxury itself; the location is conveniently close to the old town.