I booked this property for a long awaited multi generational family get away. What a disappointment! First of all, I erred on the booking dates; my bad! When I called a few hours later to ask to move it one day back, was told their policy did not allow that. I would need to add and pay for the extra day....but they could offer it at 50% off. Oh well, I could live with that; after all it was my mistake. It's too bad when policy matters more than people! Then our 4:00 check in was delayed almost an hour! The property was not ready. Strangers were upstairs setting up bunkbeds....just the frame though...no mattresses; no bedding?? Good thing we didn't really need them! Upon entry the place was unkempt and in a sad state of disrepair. From broken curtain rods and luggage rack, faulty electrical outlets, missing light bulbs, bugs, cigarette butts outside, dirty BBQ, broken lawn chairs, the place is in dire need of a whole lot of TLC. What a shame; it could be quite nice. I must say, the property manager, Tim, was kind and responsive. At his request, I sent him photos and a list of missing necessities. A new BBQ, lawn chairs and dishwasher tabs were delivered the next day. We declined their offer to come in to clean and fix during our stay. In the end, we accepted a 10% refund and left a day early. It was still a lot of money for a short stay in poor accommodation.

Previous booking fell through so thankfully this one was available but was available for a reason. We are not picky people and often camp so take this review with a grain of salt. The neighborhood is not entirely safe (research East Ridge) and with the long, steep driveway it is very challenging to park close to the home. Our party had multiple issues with exiting the driveway. With any ice it would be impossible. We had a large group and looked forward to cooking evening meals together, but it was not a possibility as there was minimal pans or utensils for cooking, additionally the outdoor grill was neglected and we choose not to use it. Outdoor firepit was not inviting. Essential items were absent, toilet paper, bath towels, paper towels, laundry soap, dishwasher soap, and the outdoor trash was full when we arrived, overall the home just felt neglected. We did notify the property manager and heard back after two emails and the next day. The owners have over 300 properties they manage and it feels as though quantity is held in higher regard than quality. I would only recommend this property as a last minute option.

My family had an amazing time. The house was spacious and very welcoming. I love that they had a lot of cooking utensils, it made Christmas dinner so much easier. Highly recommend.

Cute place that for all of our needs. The house was clean and included a fire pit where we made s’mores. Plenty of clean towels and space to fit all twelve of us.

Location was close to grocery stores, restaurants & downtown.

Our family group was able to enjoy a great weekend together and the home was spacious and conveniently located. We also enjoyed the ping ping table and the deck.

The property was clean and tidy. The area was quiet, sat right outside of downtown. Easy to get shopping and entertainment. Property manager was easy to speak to and very helpful. Great family vacation!

Nice house……