The location and staff hospitality.

The lounge closes early.

The quietness, the closeness to Ben and Jerry’s Ice Cream, the attentive staff

Nothing at all

Excellent location!

Rooms were small.

Beautiful hotel and property - great location!

Ordered extra services - chocolate strawberries and Moscow mule to be in room. Both were late and delivered separately about an hour apart. Moscow mule came in bottles that needed a bottle opener- none was delivered- ended up just bringing home. Was not worth the $80.00 paid for this service!

The location

I did not have towels when I arrived. Also our shower was broken and had to sleep the 1st night with a continuous dripping sound... we returned late to the hotel so we could not get fixed until next day. For the cost I paid I expected more from this hotel

Bath amenities, comfy bed, ability to get room service.

Felt like the design details were off… trying to be a W from 2005 a bit.

Property location is excellent. Staff was very friendly and helpful.

N/A

Location, comfort of the room, art, staff

The dining service on Sunday we've was a horror show......unbelievable for a high quality establishment. REduclulously long wait for a drink (12 hour) and the food was missing ingredients (no asparagus in the salmon "pasta" which was really a grain), so they finally brought me a side dish of asparagus. Ho salt or pepper available. Just a comedy of errors.

Beautiful decor and art! love how close it is to the pedestrian bridge, shops, and dining.

I wish the pool was a little larger.

I really liked the boutique style of the property. I loved how it was so close to the bridge and river as well as restaurants and local shops.

The pool was tiny. I’m not sure if that was just a kiddie pool and the main pool was somewhere else but that had to be the smallest pool I’ve ever seen in a hotel. Our shower had a good bit of mold along the edges of the floor and walls. Pretty gross and disappointing for as much as we paid to stay there.

location and cleanliness

don’t have a dislike

The hotel was very nice.

My family was a guest at the hotel for prom night. Upon arrival, the manager of the valet parking was very welcoming and nice. I give the front desk a 5 out of 10. Later that evening, when my daughter was dressed and went downstairs, the crowd was very large outside the hotel. By the time the manager of the valet parkiny wasn't present. The other employee was very rude and started yelling for us to leave. I understand other people not staying at the hotels needed to not hang around, but I booked a stay for a reason. The police were also called, but once the police found out I was a guest it was not much he could do. I understand the rules of the hotel and how it is when prom night is around, but I was very unhappy with the valet parking when the manager was not around. the service was phonemmnal when the manager was present and I really appreciate him for that. I'm a guest and an adult. You do not yell at me because you are frustrated with the crowd outside. I hope my next stay is more pleasant. I didn't formally meet the young lady that was the manager of the hotel but she did let the police know since I was a guest that I was okay to continue taking pictures outside for a few more minutes.

Great location.

Valet parking fee.

Extra fees and even a parking tax