Location

No customer service

close to the beach, the staff was efficient, and although we had to ask sometimes, we had most of what we needed. The staff were straightforward and I noticed they didn't take any guff from unruly customers, this made me feel safer and more secure.

It would have been nice to have utensils in the kitchenette and coffee mugs if we borrowed the coffee maker.

Right on the boardwalk, room with a balcony over the pool. Small fridge and microwave.

The shower leaked water over the entire bathroom floor. The space is tiny, there is no where to put your things except in a line along the floor, making it very uncomfortable. When I called to ask if they had a room, the said there was absolutely no vacancy, but I was able to book on booking.com after hanging up the phone, and the place seemed to have all their rooms available. It was so weird that the staff seemed like they didn't really want us there, so much so that when I called, she refused to book me, making me have to bypass her with the website.

Location is great. Everything else is very basic. Air conditioner didn't work. I had to ask help to fix the toilet.

Very basic and hardly comfortable

location

staff, lack of internet

The location is amazing. You walk out of the hotel, cross the malecón, and you're right on the beach! The hotel is perfectly located among many restaurant options, too. Staff were friendly and helpful. There is even a little convenience store inside the hotel that has drinks, snacks, and other essentials. The pool is clean, quiet, and a short walk from all rooms. The room was spacious, the balcony was amazing, and the small kitchen and dining area were useful. The room was much bigger than I expected!

The cold water pressure was disappointing, but the hot water pressure was good. This made for showers that were either too hot or too cold with bad water pressure. There really was no good balance, but it was just a minor inconvenience. Taking a little longer in the shower wasn't a big deal. I did not like that you have to trade your driver's license or passport for more towels while using the pool. I understand theft is always a possibility, but I should not have to give anyone my ID just to have some towels for the pool, especially at a hotel that I'm paying to stay at. Finally, the WiFi does work for sending emails and WhatsApp messages, but almost everything else is blocked. This would have been nice to know before I booked the hotel. What if I was counting on the hotel's WiFi? Luckily, I had unlimited mobile data on my phone that helped me to get by. This WiFi restriction should be disclosed up front. I want to emphasize that I really did enjoy my stay at this hotel, and I will definitely be coming back! The pros heavily outweigh the cons.

Good location, staff was friendly and helpful, small pool was a nice addition....good water pressure and lots of hot water for the shower.

Only 2 pool chairs...a few more would be nice. No hand towel provided at the bathroom sink; Only bath towels. No silverware, paper towels or anything but plates and drinking glasses in the kitchenette.

Location

Lack of safe in room, needs more clothing space, ( dresser with drawers)