The best thing was the warm chocolate cookies if you like cookies. I rented a suite the couch was very very worn so was the shower. If you lounged on the balcony there were rooms looking right above you not private at all. The woman that checked us in was not very pleasant but the asia guy who was working beside her made up for it. He was really awsome wish I got his name. Warning they only valet park and its $55 a night for parking. They have a tiny pool that the sun never shines on so its cold but could be good if the day is extremely hot. We ate at the little coffe shop on the bottom floor they were out of almost everything. Not sure if there delivery didn't come in yet but not much choice the day we were there. I think for the price I would stay else where at one of the other hiltons. If I have to pay all these fees I want a pool we could enjoy. Amenities fees!

Great place

Very basic hotel for the expensive price

All good loved the cookies

Every thing was smooth and relaxing.

Bait and switch with poor overall customer service. Booked a suite with two queen beds as advertised. Checked in and was told two bed room. I confirmed two queen beds and rep did not say otherwise. Got to the room and discovered two double beds. Went downstairs about this and was told quite casually that bed sizes are not guaranteed even though it is advertised as queen size. Said no other rooms with queen size beds are available even though a quick search on the hotel booking website showed they were. Was told i could cancel but good luck finding another room within an hour of moving to another hotel wihtout paying an hefty amount. If customer service and booking a specific bed size matters to you, i would look elsewhere. Not worth the hassle.

Great location everything was good but no laundry on site

The people was nice and there was a gym

Rundown, moldy rooms with filthy and damp wall to wall carpeting that smelled terrible, leaks in bathroom from under the wall, broken AC, insistent water temperature when showering, parking was valet only but they were constantly understaffed, so it took a very long time both at the valet and at the front desk. Long wait time for elevators, as there were not enough for the amount of guests and floors on the hotel. Very small pool and limited gym equipment.

Ok

Mini fridge was tiny compact with no shelves etc. can only fit literally a few items. For the more expensive rooms we got we assumed it would be bigger. 1 of our 2 rooms had no shower curtain and had to ask for one, neither room had any bedding for sofa beds had to ask for it. Wish it wasn’t mandatory expensive valet only parking. Website says breakfast included with stay which it is NOT.

It was perfect for the trip we planned and we had an amazing time.

The staff was amazing and very caring! I had an excellent ocean view

Basic hotel room, nothing special and nothing to complain about. Staff were helpful and friendly. Location was walkable, the price was good. Our view was disappointing but we spent very little time in the room.

The best staff! Thoroughly enjoyed my stay because of thier service. Mahalo!

Enjoyed my stay! If i ever go back to Honolulu i will stay again

Hotel manager us very unprofessional and dishonest. Lied right to my face. Would not honor a confirmed expedia booking...said they were sold out. However went to hilton.com and the strangely had rooms for sell. Completely dishonest and a complete embarrassment for the brand. Trust me, stay elsewhere

Convenient to many services

Hotel was in a good location within a short walking distance of the beach and Waikiki shopping district.

Property was very modern. Clean . Friendly and efficient staff. Nice area about two blocks from river

Hotel was in walking distance from the beach, shopping, and multiple eating options. The staff was so nice and helpful to my family and I. Anything we needed to do or know they assisted. Warm Cookies were available 24hrs😁

They have the BEST pillows on the beds! Clean comfortable beds - good a/c - Very comfortable room. Not really a resort - I mean you wouldn't spend any time here. There is a considerable resort fee. Eat breakfast elsewhere or keep leftovers in the little room fridge. The cookies they give at check-in are delicious and made me happy. The nearby ice cream shop has Dole Whip, which I got addicted to. Bus stops nearby.

Rude staff, unsafe bathroom floors and room service didn’t replenish the room properly.

Everyone was very friendly and helpful to us first time tourist to Hawaii. Thank you for your assistance!

Dirty rooms, dirty sheets. Overall parking is not free.

There is no resort amenities at the hotel so I am not sure why there is a resort fee. Hotel staff gave away our room even though they were notified by both Expedia and ourselves that our flight was delayed! Did not compensate us for down grade and tried to charge us for the night we were not there due to flight delay that they were informed of as soon as it occurred! Old property in need of renovations! They wanted to charge us for our room that they gave away the night before…unprofessional and totally unexceptional treatment of guests! Don’t book through Expedia they have no way to help with disputes. Staff rolled their eyes and said not our problem you booked third party…lesson learned!

We stayed in room 1507 in the beginning and it smelled like mold. We got sick and moved from that room to another room 1513. I think I would look at that room and see if there is a mold problem. Staff at the restaurant not friendly at all.

Great trip

Staff was very professional and friendly

The staff and service is amazing! The bell desk/valet workers treated us like family especially Scott. But all of the ones we came in contact with was exceptional. My mom had ankle surgery so was walking with a cane, they made sure to make it convenient and always had our car ready! The only downfall is they only offer valet parking and parking is $53/day. But other than that, I was impressed. Will be a returning customer for sure!!

The only thing that wasn't very good, was that there wasn't any bottle water for the guest. They had a kurig coffee maker and a fridge but no drinking water. At least provide 2 bottles of water for the fist night stay. Sometimes we arrive late and we're not able to go and buy some water.

The rooms and hotel were clean. I did not like that the room was not ready by 4 pm check in time and I had to go down stairs to pick up extra towels and bedding for sofa bed when it was known that we had 3 occupants staying in the room. Besides that, it’s was a good stay and I would recommend the hotel.