Concierge staff had terrible attitude!! That was the worst experience ever!!! We requested for baby bunk bed but the staff insisted we had to request this before checking in and they had no inventory whatsoever without checking. this was my fourth check in at this property and there was always a baby bunk bed provided nevertheless we never requested. He had a cranky and arrogant attitude which got me astonished!! Later one of the staffs provided us with adequate equipments but we wished the previous staff could have checked before saying he could never provide. Also the check in out staff didn’t know what was going on. Which took us longer than we should spend at those moments. Room service and house keeping was slow.. and wasnt accurate with their service. Breakfast menu should be updated once in a while. I would give this property one star or less

I was a pleasant stay

Wonderful atmosphere. Clean. Good food. View is good.. Kind.. Go again.

I am satisfied the stay but I think more benefits of F&B could be better for all travelers.

I am satisfied the stay but I think more benefits of F&B could be better for all travelers.

The relaxation pools inside the room was an added bonus.

The relaxation pools inside the room was an added bonus.

Stayed in a premier suite. The Namsan hill view was excellent. All services and room quality were amazing during my stay.

Please save your money. If you are looking for a nice high end hotel, use the new Lottel Signiel Tower hotel. If you prefer location, Shilla hotel is more classy. The only reason to stay at the banyan tree is the outdoor pool which is really expensive. However, everything else is not worth it. VIP benefits stated by Expedia are meaningless at this hotel. We had the suite but it literally had no windows. A window in the bedroom but opened to some wall. Asked for some service such as extra coffee capsule but took forever. Wanted to use the golf range but they charged us. Wanted to use the indoor pool after checkout but they said no. There is a kids club but can't be used by hotel guests. Some of the food was served rather cold. Other food such as vegetables were noticeably dirty. In general, this is a club for members. If you are visting, I highly recommend the other hotels mentioned above. Staff are somewhat rude. There are some expectations for a high end hotel and they have failed in many ways.

Please save your money. If you are looking for a nice high end hotel, use the new Lottel Signiel Tower hotel. If you prefer location, Shilla hotel is more classy. The only reason to stay at the banyan tree is the outdoor pool which is really expensive. However, everything else is not worth it.VIP benefits stated by Expedia are meaningless at this hotel.We had the suite but it literally had no windows. A window in the bedroom but opened to some wall.Asked for some service such as extra coffee capsule but took forever.Wanted to use the golf range but they charged us.Wanted to use the indoor pool after checkout but they said no.There is a kids club but can't be used by hotel guests.Some of the food was served rather cold. Other food such as vegetables were noticeably dirty.In general, this is a club for members. If you are visting, I highly recommend the other hotels mentioned above. Staff are somewhat rude. There are some expectations for a high end hotel and they have failed in many ways.

The room condition was outdated. Staffs were not professional at all. I wished their nails were trimmed hair was well groomed. Room service was extremely slow took average 50 minutes. Room service food was cold and the food tasted like diner quality. Sheets were filthy and cheap. We brought our own wine but when we requested wine glasses they charged extra 5-10 bucks for cheap bar quality wine glasses. So disappointed!!!

Great place to take a rest. Fine service and room condition. Morning buffet is not available and indoor pool, gym are also closed due to Covid-19

Great hotel for family with great service. Little expensive but very private. Also with Gold Membership our family received a room upgrade

Considering this is a 5-star hotel, I expected punctuality, to say the least. However, our check-in was delayed by 50 minutes, and their reason was because housekeeping wasn’t ready, which is an unreasonable excuse. By the time we got to our room, the shower booth was still wet (I assume it was from the cleaning), which left us unpleasant. On a different but related note, room service was horrible. I’ve had better tasting food at my neighborhood restaurant, and french fries we ordered were not crisp. McDonald’s has better fries than this place. For a 5-star hotel, I don’t think the expectations I had were extremely high. Just be punctual and elevate the food quality, at least better than that of McDonald’s.

Worth every penny! Location is amazing, youre in the city, about a mile from Itaewon and below Seoul Tower, but you feel like youre in a private setting as well, away from the hustle and bustle. The views from the room are unbeatable. One of the most spacious rooms I have ever stayed in. The facilities and amenities are unbeatable. The staff was extremely helpful and gracious.

Worth every penny! Location is amazing, you're in the city, about a mile from Itaewon and below Seoul Tower, but you feel like you're in a private setting as well, away from the hustle and bustle. The views from the room are unbeatable. One of the most spacious rooms I have ever stayed in. The facilities and amenities are unbeatable. The staff was extremely helpful and gracious.

It was clean and service desk was very helpful. Location was really off but I got the rental car so it was not a big deal.

Charming staff. Great massages at the spa. The room decor was dark but the room well laid out.

Staff was very kind, good location

部屋は広くスチーム風呂やboseスピーカー、アロマやNespressoマシーン タッチパネルで室温調整や調光が出来たりと良さそうなのですが、全体的に古いです。天井も低く圧迫感がありますしboseはBluetooth無し ジャグジーは片方から泡が出ない故障 洗面所のライトはタッチパネルで操作しても消えない コースターは前客からのワインの染みが付いたまま、お風呂場でのコンディショナーの蓋が閉められていない等 何度フロントに電話した事か。。外には高級車が何台も停まっている盛況振りですので韓国のみなさんにはとても良いホテルなのでしょう、外人の日本人だからこんな扱いだったのでしょうかこんなホテル初めてです。２度と行きたくないです。。

There is an amazing pool in the room. I definitely wanna stay again for my kid.

- $60 for extra single bed - Once a month there is a maintenance day which cannot use their pool (even though I paid almost $600/night in this resort could not use - Wish to know when I decided to book but no infomation was given) - There is a huge bath inside of room but have to ask service when we need to change water temperature

Nice roomGood service

Was there for one night for relaxing, it was a rainy day and our room was near or under the pipe or something, woke us up because of the water running sound all night long. The room was super clean and had amazing bathroom where you could enjoy a relaxing bath. Had dinner at the club house, good service and good food. The breakfast was included so I did not have high hopes but everything was clean and delicious and they even offered Korean meal options (with no extra charge) which was made to order.

Room was very clean and amenities was good brand and staff was very kind and room service was excellent. Relaxation pool was very clean and right temperature, but hotel location was not very convenient and price of Korean restaurant was very expensive and not recommend to others.

The hotel was okay but its not worth the price. Any of the listed amenities or either non-functioning or outdated. The food was okay but nothing to really write home about. Overall I think this hotel is living off of a name that it established years ago. For the cost associated with the room, I expected this hotel to be much more accommodating. I will not stay here again.

I booked 2 rooms, one primer suite and another Banyan room I arrived there at 3 pm exact time it mentioned on paper.But i needed to wait for over 30 min to receive the Keys, as they told the rooms not ready, i can understand but they did not tell me why it takes so long, i was sitting in front of Check-in desk without explanation. And the staffs were not very kind, they just passed by every time i faced them in elevators or at the lobby. Breakfast was also very disapointed, there were not much food and the staffs were not very kind to ask what customers need. The tables were not enough for all the guests at the hotel.For the luxury hotel like this, i expected lot higher service, but not satisfied at all.i do not think i will use this hotel again

I booked 2 rooms, one primer suite and another Banyan room I arrived there at 3 pm exact time it mentioned on paper.But i needed to wait for over 30 min to receive the Keys, as they told the rooms not ready, i can understand but they did not tell me why it takes so long, i was sitting in front of Check-in desk without explanation. And the staffs were not very kind, they just passed by every time i faced them in elevators or at the lobby. Breakfast was also very disapointed, there were not much food and the staffs were not very kind to ask what customers need. The tables were not enough for all the guests at the hotel.For the luxury hotel like this, i expected lot higher service, but not satisfied at all.i do not think i will use this hotel again

I booked 2 rooms, one primer suite and another Banyan room I arrived there at 3 pm exact time it mentioned on paper. But i needed to wait for over 30 min to receive the Keys, as they told the room's not ready, i can understand but they did not tell me why it takes so long, i was sitting in front of Check-in desk without explanation. And the staffs were not very kind, they just passed by every time i faced them in elevators or at the lobby. Breakfast was also very disapointed, there were not much food and the staffs were not very kind to ask what customers need. The tables were not enough for all the guests at the hotel. For the luxury hotel like this, i expected lot higher service, but not satisfied at all. i do not think i will use this hotel again

Very spacious room with good view, comfortable bed, and quiet. But the room was bit cold during night, not ideal to stay in the middle of winter. It took almost 1 hour to get my breakfast menu, the tiny restaurant was full on Saturday morning, and the staff missed my order. It was a bit disappointing, and not pleasant experience.

Very spacious room with good view, comfortable bed, and quiet. But the room was bit cold during night, not ideal to stay in the middle of winter. It took almost 1 hour to get my breakfast menu, the tiny restaurant was full on Saturday morning, and the staff missed my order. It was a bit disappointing, and not pleasant experience.

I arrived at 8am and very friendly staff took my luggage and stored them until 3pm check-in. At check-in, the staff walked us to the room and explained in detail all functions in the room.