Nice staff

Comfortable beds

The building is pretty old and the walls are quite thin. So you hear Everything even toilets flushing in another room or shower's. But what I liked was. The management was very good at keeping us happy and we did enjoy the Breakfast.

It started when they changed our reservation to two rooms instead of one. We were ok with that but when we got there the non smoking room smelled like smoke and the tv had to be finagled to start. The other room had an air conditioner that barely moved the air and made a horrible screeching noise. We had to turn it off and open the windows. While taking a bath and getting in bed my mother found three large bugs(not bedbugs). Also, the safety bar for the door was broken off and the keys continuously malfunctioned. The pool was warm , nice, and clean. Staff was inviting .

Building was not secure, broken entry door with no locks. Other doors were open to public. Stained bedding, bed looked like it had been slept in, pillow cases too small for pillows, Broken window pane, dead bugs in sink.

Very helpful staff. It only has 1 washer and 1 dryer so don’t plan on this being a place you can actually do laundry.

Overall was good except for noise. We were in room 108 and it was very noisy till late into the night. The staff were talking very loud as the room was next to laundry room and office and the front desk. Ice machine in lobby, so people getting ice late contributed to the noise as well. Quiet hours after 10pm in that area would help as well as not allowing ice machine use after 10 either.

The manager was very friendly. The night shift staff talked loudly in the lobby and the entire building can hear it around midnight time. And there was little kid that staff brought with. The facility and amenities are all in less pleasant condition

A bit old furniture

Ok

The staff was great! Used it for what it was for and that was

The bathroom had not been cleaned, specifically the tub. This hotel really needs to update everything in the rooms and create a modern 2024 feel and not a 1980 old school hotel room feel. The shower faucet leaked, and the shower head leaked around the shower head. The bathroom is VERY small and the sink area outside the bathroom needs to be moved into the actual bathroom and be updated. Staff was friendly though and area was quiet. The seam around the shower insert was cracked and crumbling (water leakage around that area maybe) and will need some drywall replacement. This place has changed ownership several times and should not be marketed as "new".

Clean good stuff and safe

Broken shower head, room safe had the face ripped off it, hot tub broken, and, we were put in a handicapped accessible room where it would have been terrible should someone that actually needed handicap access needed it

The A/C unit didn't run properly so it was hot and uncomfortable for my family to enjoy it. Also, we killed two centipedes which I told the lady at the front desk. Bathtub was clogged with hair but seems to still drain slowly.

Need to update bathrooms. Otherwise great experience. Staff was awesome

We were told early check in was available. When we get there an hour early our room wasn’t ready for early check in. Then were told no keys were available till Monday. They would have to unlock the door for us manually each time we wanted entrance to our room. Which meant 3 days of asking front desk to unlock the door for us. When I was checking in there was actually a customer sitting on the stairway waiting for someone to unlock his door. Seemed very inconvenient. We did a drive around the hotel and there was numerous things that we just weren’t comfortable with around the hotel. We ended up canceling our reservation which the only positive was they didn’t charge a fee for canceling which we were pleased but we absolutely were not going to stay somewhere where there was no keys available and being told on the phone to head over and check in early was fine. The lady at the front desk tells us the guy on the phone didn’t know what he was talking about seemed unprofessional. I used the bathroom in the lobby and that looked like it hadn’t been clean in awhile so that says alot I think.

Property was clean and generally in good condition. The staff was friendly and helpful

U

Locked out of my room for 2 hours. sketchy neighboorhood.

Door wouldn't unlock! Dirty coffee cup in the room upon arrival

To start with pee all over the toilet, room was no vacuumed, hair in bathroom floor, lamps very dusty, towels look dingy with stains, AC was very load coming on and off, no bar soap in room, no elevator, bed was collapsed on one side other than just very over priced. Very sad for a Best Western. Young guy working the counter as my wife told him about the issues said is that all man. I wouldn't recommend staying here until maintenance issues can be resolved the room itself if cleaned was not bad if you want to clean you toilets yourself.

this property is worn down. under staffed. we arrived at 5:30pm and our room was not ready. the door entry card did not work.

It was good , except their card maker was broken which meant Everytime we had to go in our room we had to find someone to open our door . A little inconvient . Otherwise room was fine no issues .

The only reason I am giving this stay any stars is for the wonderful front desk worker who was more than kind through my husband and I's experience. We have had our fair share of stays, and we are flexible with our arrangements. With that being said, DO NOT STAY AT THIS PLACE. The location itself is in the 'insecure' part of Montrose. As guests who are traveling, it felt unsafe from the start. When we received our room, we went in to find a filthy room. There was hair on the bedding, in the sink, and on the floor in the bathroom. There was urine all over the toilet seat that clearly was not cleaned prior. The bedding had dirty marks and the tiles were broken. We went back to the front desk explaining what we found and asked for a cleaned room. When we received the new room, we found the exact same filthy state as the first. We explained this to the front desk and kindly asked for a refund, which he was more than willing to do. We ended up canceling our stay and booking at the Holiday Inn down the road which was a much better experience all around.

There are better ones in the area.

Toilet had urine all over the toilet seat as well as underneath it. Hair in shower and on the supposedly clean towels. No hand soap. Crumbs in microwave. Dust on too if furniture and chair! Carpeting was filthy. Worst room I have ever stayed in! It was also very noisy! Rating of 0 if rating were 0-10 if 10 was good!

Building was run down, not the cleanest and had a few ants and n the bathroom.

The assistant at the front desk was great and was doing the best she could but there was very little help -- our room was not ready for 3 hours after check in time. The bathroom was not cleaned well and the room was outdated. No elevator for access to 2nd floor.

The air conditioning unit wasn’t functioning and the breakfast offered was very limited with little to no options.

The property is run down. No one was at the desk to check us in for a good 5 minutes. The carpet in the room had cigarette burns in it. Curtains had holes in them. The bathtub was full of pubic hair and shower curtain was mildewed and gross. One positive, the bed was clean and comfortable. Will not stay here again.

Seems a little old, run down, and dirty. Absolutely no counter space in the bathroom or by the sink, which doesn't seem like a big deal, but no shelves or anything in the bathroom to set stuff on. Very concerned by the lack of security in the building. The pool is in a different building, but you don't need a key card to get into building OR pool area, so literally anyone could walk in and use the pool.