The American flag that was in front of the building.. I feel that it showed appreciation and understanding.. great job

Decent for a one night stay. The a/c was marginal, the breakfast was subpar, and the rooms seemed outdated. I would stay here again for a short stay but would look for alternatives

Like the title states, this is a great part of Dallas to stay in... but the upkeep is lacking. First off, I tried calling this place directly to modify my reservation. After 15 calls over a 5 hour period I just gave up. Don't know what the front desk person was doing that whole time, but I had to reach out to Expedia and Residence Inn customer service line to get involved. Then, once I heard back from their customer service, I found out that my reservation on their books was different than what I booked through Expedia. Don't know how that happened. The last straw was checking into a room with the security latch broken off the door, like someone had kicked the door in. There was also a hole in the wall behind the door, cracked black out shades in both rooms, a falling bathroom fan grill, and a weird ceiling spot.

Property was poorly maintained. Tipped curtains. Auto front door broken the entire time we were there. Back door propped open. Air conditioner super loud. Everything was dingy and old in and outside the hotel. I have never been to a Marriott property that was this bad

Friendly staff - great room

My stay was great as always. Just a few things missed, no towels in one bathroom, no shower curtain in the other bathrooms, but they were quick to supply what was needed. Kitchen didn't have a coffee pot nor were all the dishes clean. Was surprised to have a full breakfast available, as last time I was there, only grab and go was available. Can't wait to stay there again in May.

All entry and exit doors at the hotel did not work. Anyone could enter the hotel rather than just guests with a card key. The side doors were propped open with a rock and the automatic front doors were not on their track just open all the time.

Pool was broken and never had maid Service for 4 days. For 4 days I had to get towels and take out the trash and make the bed.

Front desk help was great, the room however, was not

Excellent and friendly staff made the stay really pleasant. The front desk as well as housekeeping staff were really great -- receiving parcels, providing extra towels, cleaning up the suite impeccably were some things I liked very much.

property and location was above average overall. The staff was very friendly and helpful. biggest complaint was every piece of equipment in the fitness was broken/out of order

This is our second time to staycation at this hotel. We came back bc it was just what the doctor ordered! Bonvoy quality, quiet, clean and comfortable suite, easy parking, located right by a Costco gasoline station and the highway. Best of all~ the staff was the cream on TOP!! LaQuilla and Joy are the friendliest, kindness, most professional at handling guest services! They treated me and my husband with kindness and like a human-to-human. They really sealed the deal when we discussed where we wanted to staycation again. Those ladies need a raise and a promotion! LaQuilla and Joy made our bday staycations an outstanding experience. 5stars each of them, too!

Hotel needs a lot of work. It’s showing it’s age.

Home away from home

The room had no bodywash and room service did not show up as requested.

Was not crazy about having to go around the building to find the entrance. Check in was easy. It is dated but it says they are in process of updating facility. Dining area is bare and not to inviting. Breakfast was sparse, eggs were not available Friday were over hour and a half of breakfast, no juice that day, small menu. Friday was messy but Saturday and Sunday Liz did an excellent job! Things were clean, anything that ran out was replenished right away and she took care of anyone's concerns. Can't say enough good things about her. Living area tv did not work; requested maintenance 4 times; never happened. Was offered another room with one night left it was not worth moving everything. Found out when leaving the maintenance guy new the tv did not work and he could not fix it but never let us know. Front desk said they did not know. Like the room lay out, couch extremely uncomfortable sitting but looks nice. Would not stay again until after renovation.

The idea of the hotel is wonderful with a sleeper sofa, bed, and kitchenette. The room was mostly clean but there was very loud music playing, a tree blowing hard into the window, and lots of property problems. (Exterior doors didn't close all the way, leaking ceilings, a broken front door, and pool closed). I can't speak for all branches but the Lewisville location definitely needs some improvements.

It is good location.

Overall good value and convenient location, so ok with the minor issues. Clean room and comfortable bed. Shampoo bottle broken off the wall. Had to wait for staff to show up at front desk during checkin and checkout. Signs of some wear in room and lobby. Slow elevator. Juice machine not working. Breakfast area wasn't completely setup on time.

Pool was closed due to maintenance for the entire stay . The breakfast wasn’t good . Had to keep getting room keys adjusted .

We had gotten this hotel due to good recommendations and reviews on Hotels.com. But during our stay, we were very disappointed with the amenities and lack of their availability. When we 1st arrived the elevator was broken and our room was on the 3rd floor, the easiest way to the room required using an outside door in the hotel that the key card would not open... so you had to walk the whole hotel to then walk up 3 flights of stairs. We avoided the elevator the rest of the time cause it never really worked correctly. The Gym had 3 machines, all broken or needing repair, and the floor and weight were beyond dirty. The pool was also down for "maintenance" but I never saw anyone clean or addressing it. The drawers in room 300 and the shelves in the bathroom were busted and need to be fixed or simply replaced. The shower tub was slow to drain and you had to shower in standing water. Window curtains had holes in them and let light into the room. The mattress felt worn out and had huge dents on either end. Lastly, the bathroom smelled of urine and the floor probably hadn't been cleaned in a while... overall not a great stay, and don't recommend it. Even the breakfast simply ran out of napkins, plates, and food before the end time and none of the staff really cared too much to help. The only good thing I can say is the sheet seemed clean and it's cheap. Guess you get what you paid for... but hunt around there are +5 hotels within walking distance, and look for someplace else.

It's an ok hotel. I did see one roach in my room.

This is not a Residence Inn. Looks and smells old, not clean at all. I prefer to pay an extra $50 but want to sleep comfortable.

It was good. People were great. Service was great. Key did not work half the time. Very comfortable.

The cleaning was the worst, there was blood on the bed mattress cover, leftovers from the previous person in the refrigerator, and pieces of cookies on the desk table, worst hotel ever

It was very quiet

Stay wasn't as Good as some of my Previous Marriotts Stays. Lot of the Equipment was broke before I came in...

The room was clean, there was a few things that needed maintenance done. The hallway were dirty and sacks of trash outside of rooms and stairway.

No AC, they didn’t call to let us know

The hotel canceled my reservation 39 minutes after check in time due to a "maintenance issue with the room" even though they were aware of the issue the night before they waited until we were almost there to check in to call and let me know about the issue.

Property was a little run down and dirty

Very friendly staff, room exactly as described, very clean