NO AIR CONDITIONER!! was the down I could not sleep because it was too hot! and nobody in the whole hotel knew about a taxy or any other transportation to go to the bus terminal I have to go outside and catch a street taxy that was very unsafe!!

Poor customer service at reception

The hotel is located right in the middle of everything. So expect noise from the street cars and vendors from 7am until midnight. We only stayed one night, so we just dealt with it. Another thing, our toilet didn’t flush. I told the front desk about it around 2 in the morning, but they never came the next day. Also, my grandma was in a wheel chair. No one told us there was a ramp in the back of the hotel thru the garage, so we had to haul her chair and everything up the stairs thru the lobby. We didn’t know about the ramp until the next day when we were leaving already. Very sad that the front desk ladies didn’t bother to tell us, yet we were struggling. Also, they weren’t as friendly. Seemed miserable and not even a smile when we’d speak to them.

The location is very good, to go shopping , restaurants, and go to see the downtown

Great central location in Zone 1. Able to walk every where and felt very safe.

For the price, it would be nice if they included breakfast in the price. Our corner room was a bit Noisy due to traffic noise.

Nice in clean place

Great location very centric. The rooms were big, clean and comfortable. Only problem was no hot water.