All the a la carte charges, breakfast and now parking is maddening. Likely won't stay there again.

Great beds, AC,shower pressure…all things I enjoy at a hotel

Loved our stay! It’s a beautiful place and the staff was great, especially the breakfast staff!

Guest relations gentlemen at check out needs a refresher on hospitality

Very loud

This hotel is connected to Mayo Clinic via skyway and subway. The accessible rooms are nice and large enough to easily maneuver a wheelchair. We come back here for every clinic visit. The staff has always been very attentive and friendly.

Front desk was very friendly, not long winded and helpful

professional

Staff was very friendly and helpful. Beds extremely comfortable. Breakfast was very good with great service. Would definitely stay again.

Everything was Great!

Check in was easy. Room was clean. Hotel is downtown and close to everything.

No complaints! It was convenient to Mayo client where we had appointments. Enjoyed quiet nights.

Staff sop nice

Thank you

Very nice and helpful place to stay while getting treatment at Mayo Clinic. Pet friendly

This location is under construction. Our bathroom door wouldn't even close. Great staff though.

Liked it was just having some remodeling being done while there

Parking was unconvinced

Hospitality was excellent..free shuttle to Mayo and back..great staff working there. I would stay again. Didnt do breakfast there Its an extra charge.

Black mold in our shower They were using spray paint in entry way and it caused my wife a coughing spasm, she is immune compromised also has lung issues, we told receptionist and she didn’t say anything just looked at us Also they were actively sanding in entryway as we were walking into hotel, causing drywall dust to fall on our clothing

We have stayed at this hotel nearly every year for the past 9 years and have always enjoyed our stay. The hotel was under construction this year in the front lobby but was very neat and organized.

Over-all nice facility, however the beds were too firm and the TV counter in the room was covered with coffee stains. Friendly helpful staff. Great location for our visit

All good

The garden Hilton in Rochester was an amazing. Staff was polite and socialiable always smiling and helpful. We needed to go to the Mayo and he said you can always the skyway and showed us where to go everywhere we need to go we could use the sky way. Valet staff was Jonny on the spot even with the weather. Staff was very engaging which was so nice other places we’ve stayed the staff were stuffy and non engaging, construction was going on but you could barely tell. Room was fanstastic and the bed was so comfy. We will definatly stay here when we come back 5 stars

Property has construction underway in the lobby, but our fourth floor room was clean, in excellent condition, and quiet. Staff members were extremely helpful and there is a courtesy car back and forth to Mayo locations if needed. The only onsite parking is valet, but the third street ramp public covered parking is only a block away(shorter than a standard block distance). It was convenient, even though off site. Both the hotel and the public parking garage connect to the downtown skywalk. There is not an off street entry in front of the hotel, street parking only, so plan people and luggage unloading accordingly. Since our use of the lobby was minimal, construction was not an issue for us and it appears it will be quite nice when complete. And kudos to the staff. Every one we came in contact with was helpful and courteous. We would stay again.

The

The attendants at the check in desk were very nice and considerate wiht switching my room from King to 2 Queen

Lobby area is being remodeled so the lounge area is now the front desk. Fortunately good food and drinks are nearby.

Great hotel. Thoroughly enjoyed it compared to others. I’ve stayed at in the area.

Left a bad taste. Hotel is being renovated, specifically, the tile floors are being removed today by a handheld jackhammer. You can hear it throughout the hotel. I asked for late checkout, front desk said "no." I said not even an hour, and again was told "no." It would have been nice to know in advance about the construction. Would have been nice if the front desk permitted late checkout. I'm guessing the hotel was less than 1/2 full.

Our room was right next to an exit to the skywalk area. Very noisy. Their guest service site needs to be updated. It showed you could order room service from two restaurants and actually one of the restaurants is permanently closed. The Expedia site shows free breakfast which isn’t true. Again guest service site needs alot of updating.

Everything was great. Loved not having to walk outside to Mayo in February. Front desk staff was friendly and very helpful.