I loved the property, I just noticed some small damages but other than that it was great. Best Pina coladas I've ever had!

Friendly staff and great location to everything. Easy access, pick up and drop off rental car if needed. We had a car for 1 day.

The hotel was beautiful, but the first room I checked into had a food tray sitting on the refrigerator. I was then moved to another room on the same floor and it was cleaner, I removed the pillow to sit o the chair and found a room key hold from the previous day. That made me question the cleanliness of the room, so I cleaned the room myself.

Beautiful and well kept ! Not a single complaint. Staff was extremely friendly , helpful and everyone spoke English. I highly recommend this Hotel . I will be back .

Good hotel

The Royal Sonesta is a lovely hotel with fantastic staff throughout. The pool area is clean with nice chairs and umbrellas and great swim up bar. The hot tub is huge and clean as well. Inside, everything is sparkling and looks like it has been recently redecorated. Our room looked out over the pool to the ocean, giving us nice sunset viewing, a comfortable bed and sitting area. One thing I think they could do better is get a handle on the humidity inside the rooms. While everywhere was well air-conditioned and clean, our room had a slightly damp musty smell and probably needed an industrial dehumidifier for a day or two. I know you can't control humidity on a tropical island but nothing would dry in the room, even in over 24 hours.

Service and food was great. Only disappointed is the Beach bar was closed

Very nice, had a good stay

Have stayed here many times. Clean; wonderful staff, however, can see wear and tear based on prior stays.

Amazing

Sadly a mixed review. It’s the second time I’ve stayed there. I love the property, I love the amenities. The location is perfect, and it is beach front. It’s a great adult party hotel. Located with many restaurants and near car rental and airport. But my issue was the first couple of days we encountered a problem with the shower. We called several times , but it didn’t get fixed. So the staff was kind enough to upgrade and move us to a different room. And offered us a free breakfast. Not what we expected , but appreciated. The problem with the second room though is that we encountered bed bugs. I got bitten all over, legs ,chest,back arms and back. . I did approach the front desk about it and they did take pictures. They offered to comp my room, but I haven’t heard back. Anyway these bites are still on my body, itching and oozing blood and pus. I can’t stand it. I was conflicted in doing this review, because I like everything about the place. I just don’t like the end result .

Everyone was so friendly and helpful. Everyone spoke English which was very helpful. Javier was amazing and he gave great recommendations for dining. The food at the hotel restaurant was great and Manuel was top notch as far as service goes. Whatever he makes it should be doubled! The pool and beach were amazing Overall, our stay was one for the books. I wish I could give this hotel a million stars!

Nice place , everyone was very professional. I would really recommend it.

The only things I would say it’s annoying is the laundry service other than that everything else was great

It was a great stay!

One of the few beautiful beach resorts that aren't isolated from the walkable, lively streets of San Juan. Recommend.

Beautiful property I just wished Puerto Rico had all inclusive resorts. But I enjoyed my stay.

I love the pools. Friendly staff and a great restaurant

By the beach and beautiful water

Had a ocean view room had a bad smell and rooms not that clean

Although the property is nice and lovely, it's not worth the $400 daily rate. Rooms are simple like every other place. Food is basic like everywhere else. I wanted to get massage but at 500 for hour, I'll pass. Nice place but I wouldn't be booking there anytime soon.

Excellent place!

Right on the beach! With a huge pool and a swim up bar. All the restaurants had delicious food with reasonable prices. Great location in Isla verde. Room was well appointed. Definitely returning!

I love how nice people were and all of the staff. Everyone there was very polite and friendly.

Close to the beach Room was not completely clean, no shampoo Room smells dirty, carpet old or dirty

The Staff was simply amazing

Absolutely loved the swim up bar and easy access to the beach. Very classy, no loud kids or loud music.

The whole stay at royal sonesta was wonderful.

The staff was amazing & welcoming . Hospitality was awesome

Stunning ocean view, definitely the highlight of the stay. However consider the 500 per night rate, this hotel is overpriced and overrated. Only one restaurant provides dinner so the options were quite limited. The room was clean but had a smell of musty which might caused by humidity. Zero hangers in the closet and the tiolet flush button was broken...

We absolutely loved our stay! Resorts food and drinks are a little pricey but that is expected. Beautiful view of the ocean. Didn’t go to the pool but it was nice. Beach area was nice, clean and relaxing.

Hotel has everything you need