The light switches in the room for the bedside lamps switched the opposite sides 😆

Our stay was good cordial staff One thing we were with an elderly person and practically no facilities for her age 91

Hassan on the front desk was wonderful and all the staff so friendly and courteous.

Room was extremely small (couldn't even open the door properly). Air conditioning was noisy and the doors and walls were scratched up and damaged. I will stay in the Premier Inn next time.

The rooms are very very small. We had a junior suite and could only open 2 luggage at a time. It’s ok for 2 guest but not 3 unless traveling light.

Centrally located. Terrific spot for sightseeing.

Great hotel, staff were amazing, even got a free upgrade. Would definitely recommend.

I like the area close to everything I needed to see. But I don’t like the service of this hotel. I purposely pick this hotel because of its name as we preferred American brand. We stayed there two nights (Thursday and Friday). The AC never worked. First day we immediately complained because it was a hot day especially on the top floor. They told us they will give us a desk fan and we can open the window if it gets too hot. It was hot and we couldn’t sleep much, open the window helps but it’s very noisy. Cars are honking their horn all night. The next day we complained again and told them we need to switch room with a working AC, they told us it will get fix. Called them a few times to remind them out AC is still not working. They sent a technician to our room, didn’t do much. They told us it’s fixed now, after a few minutes it stopped working. Called them again they said they are working on it. Since they can’t fix it we Asked if they will compensate us for the two days without AC. They said they will tell to the manager but that never happened. I booked this hotel paying almost $500 a night so my family could enjoy our vacation but it let us down. Very disappointed!!

Cookies 😋

Nice superior room, big comfy bed, friendly staff, good breakfast.

Very clean

Lovely all round stay view was not good x

Great location for getting to everything around London. Reception staff excellent went out of their ay to please, very helpful. Great breakfast.

Great location! Staff was super friendly and helpful.

Nice hotel. Excellent location, Clean. Friendly. Nice little lobby bar.

Great location, friendly staff. They let us do an early check in for free.

We booked Hilton as generally guaranteed what u get but, I lost an earring back and was on floor looking for it, found a old sock under the bed and part of the hair dryer across the room, after this I generally felt the room was unclean, the tea at breakfast brought to the table in a pot was not nice, the help yourself one was better. The pancake machine needed bags changing when I went to use it, so a few things a little disappointing

It was great and the staff was really nice

Nearly everything was great....all staff friendly and accomodating.....rooms super and location spot on...

Nice hotel, however bed wasnt brilliantly comfy, the shower sounded like a dentist drill when on, tv signal was poor, bathroom wasnt built for ease of movement

Our first stay Inn a Double Tree hotel we received a warm welcome a freshly baked cookie and received news that our room had been upgraded. The room was very comfortable giving us a great nights sleep. There was so much choice for breakfast can’t wait to stay again

Very friendly helpful staff. Room upgrade for birthday very welcome. Good location. Luke warm water if left tap and shower running for 10 mins otherwise stone cold. Strange that light beside was switched on other side of bed! Sons room had broken kettle TV didn’t work and was noisy. Helpful staff moved him for second night.

Great location near to the theatre district and the British museum. Service from the moment we arrived to when we left was excellent.

Great location.friendly staff. My room was small but fully functional good breakfast

Staff friendly and very helpful

Clean, comfortable room. We initially had an issue with the electric tripping but this was dealt with very quickly & efficiently. Beautiful breakfast. Excellent choice. Staff very polite & friendly. Close to everything

EXCELLENT, EFFICIENT STAY

From check in to check out this 3 weekday stay was perfect. Check in quick. Room very clean and comfortable. Bar and food reasonably priced and seating area perfect. Service very good and everyone pleasant and helpful. Breakfast excellent with so much choice.

Bathroom was in desperate need of a refurb

We thought being a Hilton the standard would be good but sadly not. We booked a family room and it wasn’t great especially for the price of £300 a night. The pull out bed was in such bad condition it was like sleeping on concrete and you could feel every bar and spring. The aircon unit was faulty and sounds like someone was snoring the whole time plus the light on the dial on the wall was flashing all night lighting up the room. The windows were not safe as they opened up full and a child could fall out of them. Room was very dated and felt run down, curtains were all different lengths and the fridge didn’t work. Also the shower went from burning hot to freezing cold and it was dribbling out so took forever to have a shower whilst trying not to burn your skin. We didn’t sleep at all so I’d suggest paying a bit more and having a good night sleep so your next day isn’t ruined. The location was good for us but that was about all I can say was good.

Excellent location, centrally located. Staff is extremely friendly. We enjoyed our stay! Looking forward to coming back really soon.

First room we were sent to smelled bad and toilet didn’t flush (110) 2nd room (209) was right by external noisy unit- air conditioning or something. Breakfast was adequate to mediocre. Shower was hot. People in next room were having a physical and very loud fight but hotel staff attended quickly. Overall very underwhelming and comes off a bit of a rough place.