Very good service

Mint quality -amazing after so many years . Turkish care.

Mint quality -amazing after so many years . Turkish care.

The hotel definitely needs to be renovated. Teams have to be retrained. This is definitely not a 5-star hotel and it is sad to see it being a part of the Intercontinental?Perfect family.

The hotel definitely needs to be renovated. Teams have to be retrained. This is definitely not a 5-star hotel and it is sad to see it being a part of the Intercontinental?Perfect family.

It was very clean and welcoming. I had a nice stay.

Excellent stay. Nice property, superb food and service!

Excellent stay. Nice property, superb food and service!

Very helpful and professional staff. Excellent service and a tasty breakfast. Highly recommended

Very helpful and professional staff. Excellent service and a tasty breakfast. Highly recommended

This property is very old, needs repair, and is not in line with the quality generally expected from the InterContinental brand (due to age) - time to repair and replace equipment - I don't think I've seen an older lamp in the last 10 years than what I had in my room

This property is very old, needs repair, and is not in line with the quality generally expected from the InterContinental brand (due to age) - time to repair and replace equipment - I dont think Ive seen an older lamp in the last 10 years than what I had in my room

Beautiful view

Great location hotel is old and needs renovation

This was a great hotel with impeccable service! I had a two-week stay there and the staff was excellent from checkin to checkout. Breakfast buffet is awesome!

Overall it's a good hotel with helpful staff. But I found that apparently the facilities look pretty dated and the price is higher than I would expect.

Was great. Good location and very friendly staff.

Good hotel, nice facilities and outstanding employees. Only the location is a less!!

Great location, nice clean facility, good breakfast, convenient location lots of local activities

Overall I enjoyed my stay at the Intercontinental Almaty. The hotel was well situated for my purposes and was close to some local parks but if you are looking to go out in the evening, it's a 20 to 40 minute walk to the main streets where there are plenty of pubs and restaurants to choose from offering a good variety of cuisine. I avoided using the local taxis as I have heard from colleagues that they do tend to overcharge tourists. The room was clean, spacious and well equipped. Reliable and free Wifi and good selection of international TV stations. The room servicing was a bit hit and miss with some days the glasses and mugs would disappear for no apparent reason (I'm guessing just an oversight) but a bit annoying when you want to make a cuppa. Some days my bed was turned down and I'd get a complimentary Turkish delight and other days it wasn't (not that I am particularly bothered as I am perfectly capable of turning down my own bed) but when one day it happens and the next day it doesn't it just raises a question as to the consistency of the service. The shower was disappointing - not very hot (for me) and low pressure (I was on level 1) and on one day the hot water came out a rusty brown colour (I'm hoping it was rust), but the problem was resolved by later in the day. The breakfast selection was very good, but again there were a few niggles like not having napkins available at the table on some days, or having to order tea and coffee, rather than helping yourself

Overall I enjoyed my stay at the Intercontinental Almaty. The hotel was well situated for my purposes and was close to some local parks but if you are looking to go out in the evening, its a 20 to 40 minute walk to the main streets where there are plenty of pubs and restaurants to choose from offering a good variety of cuisine. I avoided using the local taxis as I have heard from colleagues that they do tend to overcharge tourists.The room was clean, spacious and well equipped. Reliable and free Wifi and good selection of international TV stations. The room servicing was a bit hit and miss with some days the glasses and mugs would disappear for no apparent reason (Im guessing just an oversight) but a bit annoying when you want to make a cuppa. Some days my bed was turned down and Id get a complimentary Turkish delight and other days it wasnt (not that I am particularly bothered as I am perfectly capable of turning down my own bed) but when one day it happens and the next day it doesnt it just raises a question as to the consistency of the service.The shower was disappointing - not very hot (for me) and low pressure (I was on level 1) and on one day the hot water came out a rusty brown colour (Im hoping it was rust), but the problem was resolved by later in the day.The breakfast selection was very good, but again there were a few niggles like not having napkins available at the table on some days, or having to order tea and coffee, rather than helping yourself

Intercontinental has kept its standards in their Almaty branch.

Intercontinental hotel played host to the BOSCO conference. Enjoyed stay- food was great and staff helpful.

Intercontinental hotel played host to the BOSCO conference. Enjoyed stay- food was great and staff helpful.

The hotel needs a complete renovation--a three-star parading as a five-star hotel. Beds are comfortable, but bathrooms are extremely uncomfortable and small.

Very friendly and helpful staff in all functions!

Dated hotel Nice pool and saunas Staff sent to Italian restaurant that no longer exists

Stayed in this hotel many times. Great service, nice & comfortable rooms, good location.Breakfast is great ( however not fantastic as it used to be).

For a 5 star hotel, the one falls way below my expectations. I have stayed in 5 star hotels around the world and none of them have been this bad. Rooms very out dated and in desperate need to refurb. And especially when considering the price you have to pay per night this quality is definitely not acceptable

Excellent service. They picked me up from the Airport promptly at 1.00am. Good food choicwes too.