It was okay, a lot of homeless people and old food and gnats/fruit flies in the stairwell.

Great location; bed was a bit soft but staff was very friendly and helpful.

Great place to stay in downtown Charlotte. We went to a show at the Spectrum Center. Maybe an 8 minute walk away.

The customer service provided by Mr. James Gale was excellent. I had two issues with the room and he solved it immediately without any haste. I suggest that the lobby should have plants to make it a little more inviting, the decoration is more of business environment.

Stayed here for a seminar. The room was great. Very room and the bed was comfortable. The only concern I had was the limited food choices for dinner. and no room service except during conventions.

The digital check in and check out is a game changer! That is a great feature! The room was very spacious and clean. Overall great experience.

Very clean, easy check in, and great breakfast

Great customer service at check in and check out. Room was excellent and great location for multiple events

We stayed at this hotel while in town for a concert. It was in a convenient location close to the concert venue and also to bars and restaurants that are within walking distance. We were very pleased with the room and with the staff. Would highly recommend.

Very convenient location for a conference held at the Charlotte Convention Center.

I took my daughter to our first Carolina Panthers Game. The front desk was excellent. Room was immaculate. Would def stay there again.

Room infested with ants

The room was clean. I parked in a pay lot behind the hotel, assuming it was part of the property...not the case. Had to move the car and pay for parking again. I was on the 13th floor and was very surprised by how much you could hear the street noise below.

Needs updating. Just ok but still pricey for what you get. Good location. Friendly staff. Took over 24 hrs to get towels I asked for twice. Kinda weird.

The kitchen staff are very good. Food, while limited in choices, was very good. The reception staff were also excellent, polite and professional. I will stay here again.

Beautiful room with a great view

Staff very friendly. Made traveling during Helene less stressful.

James, who checked us in was amazing!! So helpful, professional, and informative! He should get a promotion!!

No complaints at all! Great customer service, very clean facilities and room, well maintained and the gym was clean and secure. The location was central.

It's central.

Overall a great location that was also pet friendly. Parking was full one day, but they did refund the cost for me. We would definitely stay here again for sports weekends in Charlotte.

We checked in on Friday and got to our room and it was sweltering. Fridge was hot, tv didn’t work and air cond barely put out cold air. When I called first time they really were very nonchalant but said they’d send someone up. Someone came but couldn’t fix anything so they said they’d put in engineering ticket for next morning. Well we left the next morning to go get breakfast and walk around. Came back about 1-2 hours later to find our hotel room door open with the deadbolt out to prop door open. Yet no one was in the room. We go in and waited to see who was coming back and no one did for about 10 mins. So I called downstairs and got front desk and they didn’t seem to care at all about the security lapse. He just said oh I guess he left to go around the corner to work on something else. I’m like um that’s not acceptable. I also reminded them about air cond and so finally about hour later someone came and said they couldn’t figure out issue so they would send up the manager. So Nico and Clay came in and tried to work on the things but basically said many air units were breaking down and they had already switched out 4 that weekend. Anyway they were great and understood our frustration. They said they would go tell guest services and get us moved. He said Guest Svcs would be up or call us if they could get us moved. About 30 mins later Nico came back with new keys to new room and said he checked everything and it was all working. Maybe he should run things!

We were there for a football game. Conveniently located. Front desk staff were so friendly. Easy in and out and a parking garage on site. I would definitely stay here again.

Convenient to lots of restaurants, stadium, museums, spectrum center. Very friendly, helpful staff.

Solid hotel that’s walkable to most everything around downtown Charlotte. Friendly staff, but I would have expected complimentary breakfast for the price we paid to stay.

The room and inside of the hotel was clean for the most part. Outside area smelled like trash at the entrance but since it was a garage I understand that is kind of hard to keep clean. Maybe they need to scrub the trash cans who knows? The front desk attendant was not friendly at all, I would go so far as to say rude. He did not acknowledge customers and when he did acted like they were bothering them. I was patiently waiting for him to help me thinking he was in the process of doing something important since he acted like I wasn’t there typing things on the keyboard, even though he had already finished with the customer ahead of me. Then when he paused to look up at me, just stared giving me a look like what do you want? Not a hello or can I help you just a bored look and I had to say hello first and let him know I was checking in. Once in the room one of the trash cans was missing liners so I stopped housekeeping next door and asked for some and she too didn’t say anything just handed me 2 trash bags and walked off. That could have been a language barrier issue but she understood trash bags so maybe not. However, the housekeeper the following day was super nice and attentive. She was the reason I gave 2 stars instead of just one. We stayed at the Hampton Inn that shares the garage and loved it there so when we went back figured it would be the same experience but it wasn’t and will probably go back to the Hampton next time we are in Charlotte.

I’m a Hilton honors guest. We stayed and paid for the convenience and safety of parking in the parking garage. There was absolutely no parking in the deck and was told to park across the street. as I am a young woman I feared for my safety walking from my car at night, which is why I pay for parking in a garage. This is unacceptable .

Great property! Amazing features and great location

My stay was horrible from the check in to check out. The person who checked me in was very rude and short. They charge 20 a night for parking and Saturday we came in and there was nowhere to park. Then Sunday at about 5pm an alarm went off and we had to evacuate the building my boyfriend was in the shower. Then Sunday at about 3am another alarm went off and we had to evacuate the building again for a false alarm. I will never stay at a Hilton again.

The parking garage was a disaster

It was quite safe calming and good place to sleep

It was smooth