Just a mini couple get away. Very neat. Very clean.

Close to activities in Uptown Charlotte. Staff very friendly; room clean and comfortable. Buffet breakfast included with the cost of the room was very good.

Our stay was good. We thought that housekeeping was going to clean our room, but when we returned no one had cleaned it. We only stayed from Saturday to Monday.

First give a room with someone in the already but he got it’s corrected but just imagine if that person would shoot at me than I would shoot back

The room was very clean when we arrived. The front desk agent, Latoya, checked in on us just a few minutes after arrived to our room to make sure everything was ok and if we needed anything. Excellent customer service!

Family trip overnight with 3 rooms. Rooms were spacious, clean, and comfortable.

Excellent stay other than no hot water and short on pillows. They were very small and no extra.

My daughter, two granddaughters and myself drove 3 hours to Charlotte to attend the Southern Christmas Show. We were going to arrive late, so I called to let someone know that we would be be late. Adrian answered and assured me that there was no problem! He said that he would be there until 11 and was looking forward to our visit. When we arrived he greeted us with a smile and efficiently gave us our room assignment! He explained about the parking, breakfast etc. I laughingly told him that I was in a brain fog for being on the road for so long, and repeated his directions about the parking back to him to be sure that I understood. He said " I'll tell you what-- I will meet you on the 5th floor of the parking deck and show exactly where the park". He did just that! He actually beat us up to the parking area and guided us into our parking space like someone at the airport. He was fantastic and did everything with a smile! I can't say enough good things about him. Thank you Adrian for making our stay special!

The only thing that was bad was being charged 25 for parking. The only olace to park is the attached parking deck, and they charge an additional 25to park in it. Should be free for paying guests.

Bath tub did not drain. Light switches did not work.

It was the worst checkin ever. They said we checked in late so we weren't able to get a key. We had to wait til 8a to get a key from the manager. Otherwise we had to ask to be let in our room by staff. The first room we were sent to was actually dirty from someone else's stay (unmade beds, trash on table, towels all over bathroom), 2nd room we were sent to was a single bed ( booked 2 queen beds (staying with my dad)), finally got it right on the 3rd try. Staff was nice though. Wont be staying here again, ever!

Great room, great service! But disappointed that the motorized shades in the room didn't work. Otherwise, money will spent!

Very clean, friendly staff, easy walking distance to anything in downtown Charlotte.

Great staff, friendly, helpful. Loved the bed. Slept well. Great room. I hope to stay again. Convenient to spectrum center

Great staff members and room My only complaint is i wish they had actual shades for their windows

Our room was clean, breakfast was very good. I think the price was a bit steep for a basic room with 2 queen beds. The indoor pool was closed which was disappointing, that was one of the reasons we booked this hotel. I did not like that I had to pay an additional $25. to park after paying $175. for the night. There were many restaurants within walking distance but I found it to be a bit sketchy a few blocks down. I probably would not book this hotel again.

One of the employees walked into my room during a very intimate time

Comfortable hotel. Great location

Easy check in, plenty of parking, well within walking distance of downtown Charlotte. Room was clean and comfortable. We were just disappointed that the pool was closed, considering that was the whole reason I booked this particular property.

Unfortunately the fees and parking were more than advertised so our price went up $50 more than what we were told. The room and view was nice, but the price was not worth it in my experience.

Great place to stay. Very clean and well maintained. Close to lots of places.

There was a slight issue with overbooking but the manager to care of it very professionally. Would recommend

It was a good stay with a great staff. The breakfast staff was fantastic. I would highly recommend staying at the hotel to anyone.

Had to change rooms because window did not have nightshade front desk personnel was offputting when I ask why parking was so high. Then she didn’t explain I was to use my room card to open the parking gate. Not the best experience.

We have visited many hotels for business trips. I would say by far this is the worst Hampton Inn. First, we had to plead several times for a fridge to store medicine. A basic amentity that should be in every room. The room also lacked a microwave. Second, the room was not cleaned and felt old. I was told that since it was a 3rd party booking they cannot do anything. Third, the breakfast lacked options and some items were overcooked. Lastly, the staff was not as friendly as one would expect.

The overall hotel was EXTREMELY old and NO upgrades were done. The beds were so uncomfortable, it felt like I was sleeping on a fold out couch. The drains did not drain and it took 1/2 of the day to fully empty. The bathtub was vial around the drain. We did not shower for 2 days because we did not want to catch something from the shower. The gap under the door had so much light coming in we thought a light was left on in the room. It took 2 towels to block the gap. There were so many people just hanging out around the front desk, they were so loud and it made you uncomfortable to walk thru the area. And I can go on and on……..

It was amazing stay. Clean room. Good breakfast. Happy and friendly people at the reception. Love them all. Ready coffee at the reception is a plus all the time.

Room was very clean and new.

Room spotless, beds comfy, bathroom spacious. Pool closed. Easy path to/from Bank of America stadium. Access from rooms to parking deck is a bit wacky, especially for those with mobility issues. But, overall lovely stay.

Was a good stay. Checking in was great, the front desk person was very friendly and knows customer service. O like my beds firm and this hotel had them, was happy. Only minus I had was asking for late check out because my flight was until 5:55pm and they said they could only do an hour. An extra two or three hours would have been great. I would have paid a little extra for late checkout.

we were there 3 nights and our room was never cleaned we had to stop at the front desk and request more towels and had to call down for set of towels and wash clothes too 3 housekeepers were in our hallway Sunday when we left for the game but no one cleaned / checked our room

Parking alone might drive you crazy. This is two hotels that share a Parking deck. The problem is that the signage should be better as to which door leads where. This made checking in stressful and exhausting!