The room needed some attention. The bath tub drain was broken. The bathtub faucet didn’t work properly. The hot tub was closed the second day. That is why we booked this hotel. And at breakfast the first day they only had sugarless syrup for the waffles. Needed someone to care for these details

Great Hotel. Excellent Front Desk Staff & Dining Room staff

It was very a very bad experience !!! We came around 11AM, front desk said Jylan told us she don’t have any available room now, check in is @ 4, I told her we know but we have a wedding @ 2 , there’s no room will check out @ 11 and give one for us. We are a family with 3 kids and because of our jobs we couldn’t come last night. She said I don’t have any room now, she said you guys can use the restroom to change!! Wow Then while I was chatting with my wife she said give me a second and went to the back then come saying I talked with the housekeeping manager A. and there’s a room but we will charge you early check in fee !!! This’s my first time traveling and go to different hotels specially Marriott and If I show up early they said we will charge you early check in. Always if there’s a room they allow us in right away allocate about the guest and to my there stay unforgettable. I asked for a manager she told me he’s off (J. C.) and no other managers except the housekeeping manager. Never coming back to this place and for sure not recommended it to any one because it’s all about customer service. Thanks

Great stay and location.

One of the best designs of a hotel rooms I have ever stayed in… very spacious…

I ended up booking this room for my bf and mine anniversary. We ended up checking in late due to being stuck in traffic. The young lady in the front was nice but unfortunate was told the pool area closed in 1min (10pm) which i was disappointed. Parts of the room smelled like smoke and there was tape on the wall and a childs toy left behind. The bathroom looks dated and looks like a tile was loose in the ceiling. Breakfast was amazing. My bf got his catalytic converter stolen over night in the parking lot. When i went to speak to the front desk i was informed there was no cameras outside and just to file a police report. I was disappointed and wish my anniversary stay would have came out better.

It was amazing the room was clean ‘ the hotel staff was very nice

I typically give rave reviews, so will start with the positive - the price was reasonable, when we had an issue a couple of staff were quite helpful, the room was mostly clean, everything worked in the room, there were no bugs minus a single harmless stink bug. Unfortunately, there were a lot of issues with our stay including dirty/soiled mattress cover on the pull out couch, three towels in the room for a four person reservation, empty bottles of bath supplies in tub, evening staff muting the front desk phone for room support, ripped couch cushions, no room service option to take out trash or recycling over weekend, lack of usual amenities (cold water in hot water carafe in lobby in evening, lack of cups, dirty counter). To be honest, I am grateful we found a room over such a busy weekend, but expect certain standards when staying in a hotel. I swear we are not high maintenance folks, but there is a usual standard for these things, especially for a Marriott. Not really impressed.

It was a great stay and a clean room. Lots of space and the front desk was so friendly and nice .

It was a good stay,hotel was nice and clean. Staff was very nice

Beds are uncomfortable. Additional blankets not available until following day.

We stayed here (1) night and enjoyed the clean comfortable room. Breakfast offerings were decent, nothing amazing, but they do offer coffee 24/7. Staff was great and kind. You do have to pay for parking which I wasn’t aware of until we checked out.

) judge hotels by cleanliness, quiet and by pillows 5 stars for all 3

It was a good experience

I enjoyed my stay

The customer service and room service was amazing. The bed was comfortable. The hotel needs a few updates.

Spacious rooms and easy to walk to food places. Love the area!

Property was nice.

Let's start with exterior of the property parking lot was dirty, trash and cigarette butts near the entrance of the property.Yellow caution paint on the curbs pealing and dirty .one of the columns that support part of the carport was leaning and cracked and dirty.The lobby furniture was dirty and had cracks in the seating, the room was clean except of the carpet was dirty and one of the carpet tiles was ripped and nasty.However the staff was great. I was in room 210

Red head receptionist is unprofessional. Food ran out within breakfast time 7am-10am for wknd. Plates ran out following day. Both days staff said they can not replenish. Facility is dirty. And receptionist doesn't work in "food area" when asked if she can assist in getting some plates for us.

Was it being recorded when we checked in there wasn't enough towels first of all they didn't tell me what the hold was on my card or nothing other sort. It took him forever to check us in. Couldn't get his machine to work for the credit card now I guess it was OK.

I brought my teen girls up for a concert. Booked this room so I could relax in the hot tub while they were at the concert. I drove back from concert venue and got my swimsuit on and got in "hot tub" except it was not hot. A mild bath at that. Got out and not happy I wasted my time and gas instead of just shopping. Figured we could try again at 9am before check out at 11. The room was clean enough, not much space. The pull out couch lined up with maybe an inch from the double bed closest to exit. Basically sleepable at most. Got up for the breakfast with the teens. The eggs were microwaved, there was only onion and chive creamcheese for bagel until I asked for some, the syrup ran out and the oatmeal was watery. But hey, it was free... Went at 9 to see about hot tub and unlike the website states, found out it opened at 10 and not 9. So we had 1 hour to use pool before check out. Came back at 10 and hottub was maybe 80 degrees. Didn't even bother. a few of the girls got in pool for 30 min. Overall, was super disappointed. I thought I was actually getting a nice hotel and room. Felt like pictures were from 20 years ago. I went and started to actually look at reviews and saw people complaining for months about broken elevator. It's still broke. Only 1 that works. I mostly used stairs that were crazy far to walk to. This morning got an email about charging for parking. At checkout I asked what the heck that was about and was offered a credit. Happy there wasn't bed bugs.

It was good for the price.

The front desk gentleman was awesome. Made me feel welcomed.

Hubby and I booked the hotel for a quick getaway, and to primarily enjoy the sauna/pool and nearby seafood restaurant. We never even got to enter the pool room as the hotel allowed one guest to conduct her child's birthday party there with no less than 25-30 screaming kids in the pool all at the same time. No other guest in the entire hotel could use the facilities. The next day the water was covered in a thick black foam, and the entire pool room was locked because it was so filthy. Had I known children's parties in the pool was Springhill Suites policy, I certainly would have booked a much nicer hotel, as this one is in desperate need of updating with ripped carpet, and shoddy housecleaning practices. not to mention the water temperature in the shower never rose above lukewarm and downright cold. The only positive I can honestly say is that the bed is comfortable, but everything else even down to the watery breakfast eggs and ultra-slow elevator was subpar and a disappointment.

IT s was really an amazing stay

We had a PUR room. The room was very clean and had no odor. No cleaning product or musty smells which was great for me because if my allergies. Beds were comfortable.

The views were good I love to stay there anytime I have my vacation it was pleasant I enjoy myself 😊👍

Fantastic customer service through out stay! Great suite for family! Wonderful breakfast and indoor pool. Close to airport and major roads, close to afew dining options.

Nice cool friendly

Great place, clean rooms, nice set up. Breakfast was good.

I chose this hotel for pool and hot tub but it was so gross. There was a party with a whole bunch of kids in the pool which one pooped in the hot tub. Trails of water in the hallways and elevator made it a slippery walk. Toilet in room did not work well. Parking was not good...tons of cars.