I did not like that the indoor pool area opens at 11am and closes at 8pm.

Loved the property under construction but still great

My room reeked of cigarette smoke. I had to leave early. It was unbearable.

Nice stay

I selected this motel b/c you advertised it as having a pool and whirlpool. Unfortunately, the motel is under renovation and does not have a functioning pool or whirlpool. I have chronic pain and chose this particular motel because it supposedly had a pool and whirlpool. When I talked with both the front desk worker and the manager, both threw up their hands and shrugged their shoulders, BECAUSE I HAD MADE THE RESERVATION THTOUGH EXPEDIA. This is apparently the wrong way to make reservations here. I observed that there did not appear to be adequate communication (!). Feeling not heard and not responded to, and hoping you can help

When I made the reservation, you DID NOT tell me that the hotel was under renovations and would be noisey all day, the pool was closed and on Thanksgiving and mostly the rest of the time, there was NO housekeeping. Rooms are only cleaned every 4 days. I asked for a handicap room because my husband can not walk, I was given a room on the 5th floor, not handicap and the lady at the desk told me that was my fault because I booked throuh you and not the hotel. When the electricity went out, we paniced because he could NOT walk down the stairs. I will not use you EVER again.

The new renovated room are beautiful. The staff over there are mix feelings. Some are very friendly like the breakfast crew but the evening front desk are no so much to put it lightly.

The people above me were up late making a lot of noise, you could hear toilet flushing, doors closing. And kids being loud

The suite has lady bugs and heater was not working.

Check in was quite timely and a hassle. The front desk person could not have been any nicer but had a difficult time getting us settled. I was advised he was having trouble because I'd booked the room through a third party. His system would not accept the credit card used to pay for the room and I'm not sure why. Another card was used and with no issue. The card in question was used minutes later for s few items at the hotel store without issue. Again, I was told it was due to a third party booking ie Hotels.com.

Enjoyed the suite abd full kitchen. The pool temperature was cold hot tub was overly chlorinated staff did not try and solve any of the issues brought to their attention breakfast was more for adults the only thing for children is cereal and muffins omelets had peppers in it woth no alternative choice . Definitely does not meet hiltom standrds not recommend

It’s time to upgrade the bathrooms. There are efficient in the current state, but if you are going to charge 4 star rates, the bathrooms should reflect 4 stars.

The experience was Trash! The carpet was wet in one area of my room due to the AC leaking. How do i know it was leaking? Because we had to gear it dripping all night. Didnt have tooth paste in the rooms so i decided to head to the front and they didn't even have none for sale. The stay was unsatisfying to sum it up.

I really liked the convenience to the Richmond Airport. The hotel offered stay and park with a shuttle to the airport that saved money on parking while we were out of town. The front desk staff were also very courteous and helpful.

The breakfast was good and the pool was nice.

Clean and comfortable the only problem was the bathroom toilet filling noise was very very loud.. we have stayed here before and the hotel is very good in all categories...

Great and clean

I wanted to talk about my latest and last visit to the Homewood suites in Sandston VA. First I will touch on I love Hilton normally their hotels are top Tier. BUT this homewood suit is not at the same standards. I paid 189 a night, the pool water was so dirty that my 13 old son said he didn't want to swim in the water anymore. ( kids don't normally care about dirt) 2nd, There was a spill in the elevator and they cleaned the floor but whatever spilled was still on the wall and by where u press the buttons. I just didn't get a clean and friendly vibe. I have stayed at this particular hotel before and the customer service was good but today my experience with the staff location was disappointing. She was rude, not professional, and really didn't value me as a customers. I am so disappointed in my stay and surprised that Hilton allowed their establishment to go down hill.I came here for my daughter's graduation which was supposed to be special but ending up being a disaster. If u need to stay in the Richmond Airport area don't choose homewood suites Sandton there are plenty of other hotels, less costly and that are new renovated and much cleaner.

I booked a room, received confirmation, showed up to check in and they did not have a room for me. I slept in my car. What a wonderful experience. Thank god my family wasn’t with me.

Loved it

Theres nothing to eat around there except for that Mexican restaurant

I liked everything but the 75 dollar pet charge

Check in was fast and easy Nicole was very friendly and helpful. She put us in a room on the ground floor with easy access to it. The breakfast was very good staff kept replacing food items as needed.

Very nice and efficient

Please do not waste your time or money on this hotel. The room I was in was disgusting! Walls looked like a murder occurred here, bathroom was rust around the tub walls had urine splash on them. The bed was absolute horrible it was like a dollar store mattress.

Dirty. Needs major renovating.

Rooms not as clean as they should be. The Mattress felt like you were sleeping on "ROCKS" Worst night sleep ever!!!

The room was nice never saw room service and I stayed 3 plus days no one came to empty trash I had to do it myself no phone in the room to call front desk the ceiling fan was wobbling and no light on fan and garbage disposal didn’t work

I liked that it was close to restaurants and shopping and it was quiet even with the airport next door

The hotel lobby is nice and they offer free breakfast in the morning. Check in was easy and they have a restaurant right next door which is convenient. We chose to stay here because we had a flight at the crack of dawn and needed to be close to the airport. We booked the suite for our family of 4. The carpet in the room was filthy and the bathroom/shower was dirty and had mildew. If it was not for the fact we had a very early flight we would have chose a different hotel.

Thank you. Were pleased and comfortable.

Not the worst but, this won’t be my first choice.