Nice welcome, great room recently refurbished. Staff friendly and helpful. Noisy guests in adjoining room highlighted thin walls in upstairs bedrooms. Nice breakfast. Cannot understand the need to pay the night before leaving when credit card provided in advance?

Great location, friendly staff and service was excellent and a really nice family feel, will stay again

Amazing! Definitely booking again!

Beautiful setting, luxurious accommodation - the little private garden was a wonderful bonus, and excellent customer service. Just a really lovely experience all round.

We had a good stay, the pub is lovely! The decor is stunning and very cosy and the food, including breakfast was amazing! The owners are so friendly and welcoming. The room had everything we needed and was very comfortable. We had one very lovely quiet evening and would have put 4 stars if it had stayed that way. But the second night there was a loud group staying in the hotel, and there is no sound proofing, with wooden floors / ceiling you could hear every step and creak and their entire conversation. We loved everything else about our stay but the noise was too much. Would ask for a room with no one above us next time.

It was lovely, very quiet, the room was lovely, clean and all round enjoyable. The breakfast in the morning was lovely and the lady serving us was very helpful and kind.

Lovely hosts

We were staying in the 4 bed appartment and there was a strange and strong smell of fungi. We söeot with open windows but is was not disappearing. After arrival at home our night clothes were still smelling. Not sure that this is not a risk for health.

Very easy to locate and convenient both as a village base and to visit nearby venues. Warm welcome. Quick check in and check out. Good choice of food. Quiet. Nice room. Thoroughly enjoyed the stay.

Our family room was extremely old and run down. Spiders and cobwebs everywhere. The carpet was totally filthy. It stank horribly, so that it burned the lungs. Breakfast is only available from 8 am. As we had to get to the Eurotunnel earlier, we tried to get something to eat at 7.30 a.m., but this was not approved, although everything was already laid out and ready. The only thing to recommend is the restaurant in the evening, which unfortunately is not the point here. It's great and very tasty.

It was very good

Stayed in one of the cottages with a twin room. Comfortable and quiet. Didn't dine in the restaurant but the breakfast was fine.

Only a couple of the staff wanted to work. Couldn’t get a drink, when we returned back to the hotel,10.30 pm but the bar still had a dozen people in. Breakfast was not the best, but had a nice evening meal.

The Woolpack is a lovely Inn to stay at. Fabulous food and a well kept bar. Popular with the locals and great fun. The single rooms for travellers are too small and dated.

Lovely pub hotel in a beautiful village. Good quality dining, including a great breakfast. Friendly staff, easy parking.

Enjoyable

Great location in a beautiful village, nice pub and dining area. The rooms are functional but quite basic, mine seemed clean but had an odor. Bathrooms could really do with some modernisation. WiFi wasn't working.

The location is Chilham, which is a beautiful village. We had a room on the ground floor, at the back of the pub, unfortunately there are rooms above and because of the age of the building there is a lot of noise from creaking floorboards and people walking up and down their respective floors. Request a first floor room if you stay. Pub only had a limited range of beers available. We ate at the White Horse pub just up the bank from the Woolpack, range of beers was far better and food was amazing. Woolpack is a good choice - it just needs to up its game.

This is a beautiful historic hotel. Unfortunately, while we were there, the hot water for our room went out, but they got it fixed quickly and we were able to shower with hot water in morning. Unfortunately, the delay made it impossible to make it to breakfast on time and there was not a lot of flexibility there, though we could have better communicated the situation. Overall, it was a very peaceful place to stay - - I slept better there than many places along our journey. And the food we had in the restaurant for dinner was magnificent. The staff are good but more internal communication about our situation could have been helpful.

All the staff were welcoming and helpful. Made our whole trip very enjoyable and a real pleasure. Thank you.

All the staff were welcoming and helpful. Made our whole trip very enjoyable and a real pleasure. Thank you.

This used to be a lovely old coaching inn until the new owners ripped the heart out of it destroying all the original features and painting everything Grey ! The room was very poorly furnished and decorated and in no way was this a 4* cheap painted wooden bed frame was Creaky & falling apart in places . Have had better bed linens in a travel Lodge! Even the pillow cases were inside out. Mattress was hard , was clean but not comfortable whatsoever, very basic accommodation , one step up from a hostel ! Food was poor , should have guessed not to expect much when we were the only other Diners. Table was booked for 8 and by 8:20 we were being rushed to order as kitchen was closing, bear in mind it was Saturday evening & originally we could have booked a table for 9 . They charge gastro pub prices but not gastro pub quality . No atmosphere in bar & almost empty so we went back to the Whitehorse up the hill where we had an amazing evening ( and Sunday lunch next day) we obviously declined to stay for breakfast so can’t comment on that Chilham is a lovely village and we will be back , just Not Here .I wish we had stayed here before they destroyed it.

This used to be a lovely old coaching inn until the new owners ripped the heart out of it destroying all the original features and painting everything Grey ! The room was very poorly furnished and decorated and in no way was this a 4* cheap painted wooden bed frame was Creaky & falling apart in places . Have had better bed linens in a travel Lodge! Even the pillow cases were inside out. Mattress was hard , was clean but not comfortable whatsoever, very basic accommodation , one step up from a hostel !Food was poor , should have guessed not to expect much when we were the only other Diners. Table was booked for 8 and by 8:20 we were being rushed to order as kitchen was closing, bear in mind it was Saturday evening & originally we could have booked a table for 9 . They charge gastro pub prices but not gastro pub quality . No atmosphere in bar & almost empty so we went back to the Whitehorse up the hill where we had an amazing evening ( and Sunday lunch next day) we obviously declined to stay for breakfast so can’t comment on that Chilham is a lovely village and we will be back , just Not Here .I wish we had stayed here before they destroyed it.

Really enjoyed our stay. Room was comfortable. Staff friendly, and great location.

Set in the picturesque village of Chilham The Woolpack Hotel is a converted pub with accomodation attached. Very friendly staff, great breakfast at a reasonable price and comfortable beds

Staff very friendly and helpful. Lovely sized room. Clean, light and airy. Will definately stay there again.

Staff very friendly and helpful. Lovely sized room. Clean, light and airy. Will definately stay there again.

Good location, helpful staff.

The standout feature was the friendliness of the staff

The standout feature was the friendliness of the staff

Lovely friendly helpful staff Lovely room nice breakfast

Lovely friendly helpful staff Lovely room nice breakfast