I travel a lot and it is long time I could say I was 100 prosent satisfied.I hade newly redecorated room,staff was friendly,breakfast was good.The swimming pool and SPA excellent.Specially the size of the swimming pool.Topp location.Next time I am staying there,that is sure!

3 star property named 5 star perthetic room Disaster breakfast

Very dirty. We have stayed here multiple times but this last time was just terrible.

Good hotel in a nice easy accessible location. The only downside is the smoke coming from the casino into the lobby is terrible.

Very good

Nice upscale hotel.

Front desk staff members were helpful as well as lounge area staff. More attention should have been paid to cleaning of bathroom and restocking of toilet paper

Gross. Dirty. Bug in bed. Rude staff.

The bathroom had hair. The staff was rude. The room did not match the picture and was outdated. The room was dirty. There was a centipede in my bed on me. Was a let down. Needs renovations. Says there is air conditioning and it barely works. I had a horrible sleep because it was so hot.

Great position. Friendly staff, great pool and lovely breakfast. The only place I would stay in Sofia.

Everything was good but my room unfortunately did not have refrigirator....was missing... bed was very good cleaness also .

Airconditioning did work as optimal

Smoke smell in the lobby !!! Not a good welcoming smell, not fresh at al

Hotel was in near cuty centre

Room was made up just not very clean. Chewing gum stuck to side of bedside table and room very dusty. Room condition was very tired. Beds were clean and comfortable, staff were very helpful and friendly.

Good place, nice staff. Excellent pool

It was okei

Good location. Quiet room. Food was ok but expensive. My room was too hot- between 25 and 26c. The controller didn't work. I asked for this to be looked at twice but nothing was done. In addition people were smoking in other rooms and the smoke was getting into my room. The mattress protector made the bed too warm. All of this resulted in an uncomfotable poor nights sleep every night. I won't stay in this Hotel again.

Amazing spa, gym. the hotel has a semi-olympic swimming pool (25mtr) with 4 large lines. All equipment available (flippers, boards,....). Recommend for swimmers (open at 7:00 morning time). Staff from the reception is extremelly helpful and polite. Good breakast. Room service would need a little bit more choice

Roon cleaning is not so good. There was a smoke smell

Loved everything 😃

It was amazing and we've got uograded with love but the most important all thr team is amazing and the casino is very cool, nice casino and I won lol and some great bar and free drinka, so really nothing to complain

The hotel definitely is outdated and needs renovation. Environment is really busy. Perfect SPA but swimming pool is crowded,so on my 2 days stay I didn’t manage to use it because of that. Staff is friendly , except security guy, who acting like he works in prison, but not at 5 star hotel.

Everything is good,Gyn is good.

I loved the lobby area which is beautifully designed.

there were no ac in the rooms in the middle of july. shame on you

Its quite central.The rooms are not that spacious,but comfy. Overall the location is good.

The A/C system is one for the hotel so no individual options, If the system is set to heat you can't have cool. If your going to use the Casino better bring a gas mask with you as it reeks from cigarettes smoke and every one there is in LOW spirits and bummed out, the equipment is ancient, croupiers are rude and drink service is very slow . Rather go to the Casino at the Intercontinental where you will hear laughter and folks having a good time.

I stayed at hotel for 3 nights. When l was checked in there was no hot water at hotel ( since one day ago ) and even no hot water they never informed that situation. Also Hotels.com never informed us and no money back.Even no reservation cancelation. I have talked virtual agent from Hotels com that he said " hotels com just convey the situation to Ramada no pay back and cancel the reservation. I stayed at hotel 3 nights without hot water. At the same time l have reserved a room from the hotel around the area , l took my showers there. That was my last reservation from Hotels.com and Ramada the Hotels.com was very good at the beginning but not they are the worst. Just collecting the money not interesting the rest...

It was amazing to stay a night in Ramada by Wyndham. Pretty central to all lication and public transport especially Central Tran and Bus staions Sofia. I thabk Hotel.com for upgrading my stay from another hotel who let me down. Cheers

It was alright.

Run down, dirty hotel with unfriendly staff who s poo oke little or no English. Located in a bad area of the city.