The hotel staff is friendly but service policies aren't good and hotel condition is probably suffering from years of under investment. Hotel rooms are dates (its 2 stars at best). The hotel does not provide room cleaning everyday. No wonder we had cockroaches in the room. Even after complaining three successive times about cockroaches in the kitchenette and bathroom, cleaning was not provided everyday. To be fair they did come twice and bug spray. However, with two little kids in the room, it made for a terrible experience with bug spray around. While closing the curtain, the hooks and the rod came off. It was all rusted & clearly very dated. Location is convenient but heads up, room can get really noisy since its on the main street.

there was a fire in the hotel while we were there - hotel offered nothing as we were kicked out of our room for a few hours as we were trying to check out. this led us to miss one of our tours that afternoon and messed up our entire day, and hotel didn’t even apologize. terrible handling of the entire situation.

Okay for the price. Black mold dripping down from the shower water handles was our only issue. Had dishes, excellent toaster oven, silverware and cooking dishes - was wonderful! Ask for blankets - none come with the room … just sheets. Not bad. Good location.

Staycation with family. Excellent choice due to location, amenities and friendliness

Our stay was ok But no room clean during our stay that I was not a good experience. We do not like it.

Room was clean. We appreciated how quiet and private our room was. All staff were very friendly and always greeted us whenever we came in and out. A great stay for the value. Some downsides: no microwave even when we asked to use one. The bed was too soft and I got a sore back. The room was really dark and it was hard to get enough lighting in the room just to see our belongings at night.

Great view of Waikiki beach and the city from our room. This hotel is in a better part of the city. Front desk and concierge staff were excellent. Valet service was very friendly, but we were not happy with the $40 per day for parking fee on top of the resort fee. Kind of a ridiculous price gouge. Hotel is walkable to all of the great restaurants, and it was an easy walk to the beach. Bed was terribly hard, springy and uncomfortable. Room was a good size, and the kitchenette was a great amenity. But due to the price of the room, resort fee and parking, we could have been directly on the beach for the same price. Would not stay here again.

We had a very comfortable stay the room was very clean staff were excellent Albeit the hotel and rooms are somewhat dated and in need of remodelling We really had a good stay and the hotel is ideally situated for everything near by