It was wonderful and Mrs. Elizabeth at the front desk was kind and helpful after a rough day.

Awesomeness

Clean and in a pretty location with a small lake you could walk around.

Very nice place to stay

Lots of room. Next to a small lake with a walking trail and plenty of ducks, geese, and squirrels to keep you entertained. Apparently good for fishing as well.We had a corner room with plenty of windows over looking the lake, however room gets warm when curtains are open. Kitchen had pots and pans, plates, and bowls but no silverware. Close to many restaurants and shopping. Staff very friendly and hotel was clean. I would stay there again

it was nice and quiet

Needs a good deep cleaning and update. Not worth the price they charge.

The hotel is nice. I know a lot of hotels are l cutting the maid service down. This hotel only services every other night. I just prefer bed service, trash emptied, and fresh towels every day. We had to ask for towels each day to shower and for the swimming pool. Breakfast area was very nice. The location was great from the Air Force base, nice restaurants, and shops.

My favorite

Very nice property! Room was emasculate! Very clean & so nice to have the refrigerator & full kitchen! I will def stay here again if I need a hotrr we in Wichita Falls, Tx

I cannot properly review the physical attributes of this hotel as I did not have an opportunity to stay at the hotel. What I can speak to is the booking process and customer service. I booked this hotel because of its proximity to the college I was visiting with my daughter. However after being delayed (stuck on a plane) for 9 hours my card was charged for the stay. However when I arrived at the hotel at 11 pm I was told that my reservation was cancelled despite it being paid for. So at 11 pm myself and my teenage daughter had to find another hotel. To make matters worst, they said to me I would get my refund in 3 business days. However as I reside outside the United States, my refund took almost two weeks

Check in was ok, went to room and was met with heavy cigarette smoke. Went to front desk and requested another room, went to check it out. The bathroom floor was soft and rotted due to large cracks in shower floor. We decided to check out and leave. We were returned one of two nights stay, the host was decent to deal with. I would not recommend the hotel at all.

Great location horrible hotel. No one working front desk had to search hotel to check in and he was rude. Later waited for same guy to return to front desk for 10 minutes to ask for laundry. No staff anywhere unless we let ourselves into the offices. No bell to ring. No name tags for staff. Sheets and comforter were dirty. Beds were very uncomfortable. Will not be returning

Pool was 0.001° above freezing and the hot tub was out of order. Send my kids there with the wife to swim for a day. Totally disappointed.

Received telephone call, letting us know pool was closed. If we'd like wecan cancel for full refund. I asked if we can get a discount instead. Front desk agent checked with his manager Jennifer, she said 10% discount will apply. Front desk agent asked if he can have a vaild credit card to charge since i booked through third parry Hotels.com. I didnt make sense as to why he would charge credit card, we still had over six hours to check in. We arrived at hotel. I asked about the 10% discount. Front desk agent said "let me check with manger". She came back and said no discount. Long story short.....Jennifer refused to give discount, asked for wake up call, which never happened. Called corporate, waiting to hear back. Jennifer did not have the audacity to speak with me. Terrible customer service.

Wonderful!! Very clean and friendly staff! Breakfast was good as well.

Door to our room was propped open. We did not stay afterwards as they did not have any additional rooms. Very unsafe as the room was next to the stairwell

We had my 13 year old daughter's birthday party here. I was able to decorate the room, which was great! The one bedroom suite was perfect and very spacious. Staff accommodated us with all requests, and were kind to let us have a late check-out.

Great time for my birthday. The only complaint we had was the beds werent that great besides that everything was top notch! Great experience we will come back for sure!

The property is in need of renovations and upgrades.

While the staff was very nice, the condition of the property was just ok. The room was outdated and needed to be deep cleaned. When I woke up in the morning I found ants crawling on my tube of toothpaste. It served its purpose for one night, but I probably will just stay at one of the neighboring properties next time.

The staff is super friendly. We loved that they give you water. My only complaint is I know it’s an older hotel but the wall paper is peeling off the wall. You can tell It’s pretty outdated it feels like you’re staying in an old hotel for sure. The pillows are not comfortable at all. I just think the price should be adjusted because I could have paid $20 more and stayed at a much nicer hotel.

The staff is friendly, efficient, and knowledgeable.

We booked the Presidential Suite, because it said in the title of the room that it was a fireplace suite, but once we arrived and checked in, we were told that the gas was turned off to the fireplace. This was literally the only reason we chose this hotel at all, let alone such an expensive room. It may not have been winter yet, but was in the low 50’s, and seemed like a good day for a fireplace. The fact is, if the gas was turned off, it simply shouldn’t have been marketed as having a fireplace!

Just was what I needed

Great hotel for a quick overnight trip. The suite was nice, bed comfortable and breakfast good. We would definitely stay here again if coming in.

Great amenities and really nice furnished rooms. Very spacious and pretty clean. A little dusty in certain areas but nothing awful. I would stay here again if I visited the area.

When we got there the front desk staff were manning the phones, while also training and checking people in. We were not greater upon arrival but filed in behind another guest who had yet to b greeted. Eventually the person training looked up and announced she was busy training and would help us when she was done with the task at hand. Finally, the guest in front of me was addressed but the staff had a hard time understanding what the guest needed. The guest was making it very clear however, the staff was not comprehending the request. I intervened with a date and they moved on from there. When it was my turn to check in the staff was friendly but incompetent over basic tasks. We got to our room to find one of the keys was not correctly programmed. Luckily one was so we went in. Upon entry we noticed one of the lamps didn’t work 1/2 the time. Tightening the bulb didn’t work to fix the problem. The garbage disposal did not work nor dis the dishwasher. The hotel was nice but definitely not 9 out of 10 for the price. We will not b coming back.

The staff was excellent and courteous. The building was a little concerning. Had cracks in the wall in my room, I could also hear above me whoever was above me. Great Staff

Staff was very friendly.

Nice stay

The hotel was right next to a lake that can be fished, basically 10 steps from our parked car. The pool was open and the kids swam. The front desk staff was very attentive and courteous! The suites are 2 rooms and very large. The mattresses were worn and caused us a back ache. That was our only although major minus point.