Good location to food and freeway. Room was clean

The phone wouldnt call 911 then the staff showed up while i was entrapped in their room and struggling to get free and since i broke free at the time and got out of the building without concern for me and they falsely stated what happened the other person even stated i physically blocked his exit while he was trying to leave.

Awesome

Great Stay! Family friendly. Front desk was very welcoming and helpful. Location was perfect, close to many food restaurants and shopping centers

Doesn’t follow Marriott standards of cleanliness and safety and they refuse to accommodate their guests who come forth with valid, extensive complaints. Every single room needs an inspection and they should be met with the Marriott standards, but they are not and staff & management could care less, even about the cockroaches on the 4th floor. They instead follow up with maltreatment and retaliation to a US Veteran and his wife and daughter who is under 2 years old. They have urine stained Marriott branded beds that they’ve shared they just use shampoo and fans on instead of ordering new mattresses. The list goes on and on and on at this location. Stay away from Residence Inn San Bernardino unless it’s your last resort option. DO NOT BOOK THIRD PARTY OR THEY WILL COMPLETELY IGNORE ANY OF THEIR ESTABLISHMENTS ISSUES AND DIRECT YOU TO HANDLE IT WITH HOTELS.COM. They do not care about hotel guest satisfaction and when hotels.com reaches out to them to process your refund request, they will refuse your refund request and lie to your face about it. They’re robbing people.

Jose at the front desk was very helpful. Also Adrian from maintenance was prompt to fix our tv remotes.

Staff was extremely rude and unprofessional. They came in the room even though I hung the no service sign on the door. Total violation of my privacy.

Absolutely a beautiful property. The staff is very customer service driven. Rooms were clean and very open.