We've been staying at the Sheraton Erie Bayfront for the past eight years, and will continue to do so; one year we tried another hotel, and it just wasn't up to par. The Sheraton is always clean and crisp, the staff is friendly and attentive, and we know we can always count on a luxurious experience. From waking to a spectacular bayside view, to taking scenic walks, to relaxing at night around the outdoor fire pit, we always find ourselves wanting to stay "just a few days" more.

Great staff

Great location.

We loved the view of the lake.

I had envisioned a veiw of the bay, so i was a bit disappointed that we had a marine view. Everything else was great.

Very nice hotel. Staff was professional and friendly. Hotel was newer and clean!

Nice, quiet place right on the water. Many nice local restaurants on water

Love this hotel. Nice rooms, friendly staff, great food options.

Very clean lobby and grounds. Well maintained inside and outside. The shower stall was old and had a dirty door track. Some debris and heavy dust around the air conditioning unit, but overall a very nice room, great view, all the amenities anyone could want close by.

Room was modern and updated

Gorgeous view of Lake Erie Bay

We just stayed for 3 nights with our small children. It was wonderful. The room was clean and big & looked modern. The hotel lobby was also beautiful with a small restaurant inside & a full bar. Loved the coffee shop in the lobby as well. We upgraded our room to the club level, and while it was just a standard breakfast, I thought it was worth it for the snacks, coffee/pop and apps later in the day. 10/10. Walkable to a lot of places, but definitely a hot spot for young adults on the weekend. Which was fine! Overall, we’d come back next summer for sure!

Was very nice, comfortable, clean very pleased

Please email me a copy of my bill have not received it yet thank you

This is our go-to hotel when we are in Erie. Fantastic views and service.

Clean and safe. parking and traffic a little chaotic.

Just okay. Need to have better coffee available.

They did not change the sheets on the bed. They picked up the towels off the floor and folded them up and put them back on the counter. We were missing a bottle of perfume. Prada housekeeping was terrible place was filthy looking top dollar for the room paid and had to pay for parking, horrible place to stay find someplace else very ghetto should look for better staff

Beautiful view. Very friendly staff

A clean and bright room, perfect for a bayside view. The staff was excellent and access to and from parking garage was simple. Would absolutely stay there again.

Loved it!

Beautiful.

Property was clean, staff was pleasant and amenities top class.

Great view and location!

Good stay

Very nice place to stay and I will be back again.

Didn’t have our room ready upon arrival. Was given another room They gave us a good voucher and free parking though. We needed two Queen beds but ended up with one King. The staff was friendly though. And handled the situation very nicely.

Not worth the money to stay here

We booked a bay front room in this hotel with 2 queen beds just because of it’s location right next to Lake Erie. During our check-in, we were given a marina view room without even notification. After the discovery, we went back to speak with the staff that wrong room was given to us and we have booked a bay front room. Instead of solving the problem, the staff said that Expedia always books more room than availability and that I should take it up with Expedia for a readjustment of the room price. I said this is unacceptable. I should not have to do anything right now and that responsibility should be taken by the hotel to accommodate us. That we have driven 8 hours to get here mainly to stay at a location with nice view of beautiful Lake Erie. Again, no solution was provided and things were escalating fast. The staff was non apologetic, rude, and was not willing to provide any solution. Until, I requested to see if there is any bay front room with king bed. Luckily, there was and out 4th of July weekend was not completely ruined. But it was uncomfortable for us since my kid grew up and we really prefer 2 separate beds. We are completely ok to tolerate this part. However, what was disappointing is the unwillingness of the hotel staff to provide us with a solution and being unfriendly about it. Also it is disheartening to see the hotel not taking any responsibility for this situation and blaming the third party (Expedia) and pressuring the customer to find their own solution.

Worst customer service ever!!! Terrible communication with front desk, reservations and and cleaning staff. Front desk was the worst I've ever encountered. They gave me the opposite of everything I asked for. We're beyond rude, made no attempt to remedy the situation and added insults to their mistake. On the second day asked if I wanted to stay in the room after I was told I needed to check out. Bathrooms are poor poorly designed. Tub is too small and commode is too close to 'French doors'

Loved it! Super clean room. We splurged for this vacation as we dont typically stay in hotels of this caliber. We were not disappointed! Staff was very friendly and accomodating. Will definitely tell others thats the place to stay in Erie.

Loved room and view and location