My family has stayed in this hotel 4 times over the years, and plan to stay there in the future. The Onsen is great, the food at the hotel is very nice. Shuttle service into town is on the hour. We always enjoy our time there. 😀

Great clean hotel with huge rooms and polite professional staff. Big free parking lot. Excellent stay great choice for Takayama.

The positive: Our double bed room was very large, was very quiet and had an outstanding view of the Japanese alps. The hotel facilities were clean and well maintained. The negative: Other than a very limited menu at the bar and a buffet breakfast, we were unable to eat at this hotel's restaurants. Inconveniently situated, it only offered a shuttle bus to the city center on an hourly basis. Communication in English was nearly impossible.

Excellent location and service. Shuttle bus is available and on time. Would stay again

Great onsen, amazing restaurants for breakfast and dinner. Other than that, you'll have to go into town which they privide a shuttle to and from. Great hotel.

Spa is not clean. I disappointed only that point. All staffs were kind and polite.

The hotel itself is very nice and has a lot of cool features. Upon checkin an older man was extremely rude yelling at us. Also, it’s about a 30 minute walk from the bus station and it was very difficult getting from the bus station to the hotel at 11 in the morning. We had to hire our own taxi which took forever to get there. Also if you didn’t arrange the dining way ahead, you can’t eat at the resort and all the places in town close down around three or 4 o’clock in the afternoon!. The staff has a lot of “rules” which they aggressively enforce - not customer service friendly.

View is good, room is clean, a bit far from the town centre and public transport is not frequent

Their public bath was so relaxing n had nice view. The room was nice and big.

Very comfortable hotel, enjoyed my stay. Far from the station but there is a free shuttle.

Room was spacious and clean. All atmosphere in hotel breathing by comfort. Bed was not too soft. But blanket makes loud sound when you turns in the bed. I wake up many times at night when my kid was rolling in the bed and blanket was creaking.

Rooms were big enough. Nice location and Onsen was beautiful to Enjoy the winter

Great public bath area. Excellent views, and nice staff. I would definitely stay there again.

Great public bath area. Excellent views, and nice staff. I would definitely stay there again.

It was alright. Very expensive for my room, despite it being very old and run-down. The hotel was in a very poor state and reeked of cigarettes. The bed was extremely uncomfortable, to the point where it made it difficult to sleep on. The onsen was a nice experience and the staff were very friendly.

It’s a good hotel although it is little far from city center. It may not be convenient if you don’t have car. Service is good. Room is spacious and clean. Breakfast has limited choice.

It’s a good hotel although it is little far from city center. It may not be convenient if you don’t have car. Service is good. Room is spacious and clean. Breakfast has limited choice.

The guest rooms were spacious. The location is about 5-10 mins drive from JR station. The breakfast restaurant was very large but the variety of food were limited for buffet breakfast.

The guest rooms were spacious. The location is about 5-10 mins drive from JR station. The breakfast restaurant was very large but the variety of food were limited for buffet breakfast.

very good, will come again

This is a nice hotel, the rooms are very comfortable, breakfast is good. Location is far from the city center, but there is a free shuttle once an hour reaching the station in 15 min. Last departure back 0900 pm.There is a bar in the lobby that closes at 5 pm., and the last order at the restaurant is at 9 pm. There is no room service. So if you return to the hotel after 5 pm. you have nowhere to have a drink or coffee in the lobby and after 9 pm. you have to take a taxi to the city if you are hungry. They give 2 keys of the room and I lost 1. They charged me about 40 USD for it!! I told them that it costs almost nothing to duplicate it, and I was shown that in the little paper envelope they give the keys, it is written the fine you pay if you loose one. This is extremely upsetting.When checking in you receive dettailed explanations about everything, but this "small" dettail they omit to tell you. Anyhow, charging 40 USD for a lost key is something that is not done.

This is a nice hotel, the rooms are very comfortable, breakfast is good. Location is far from the city center, but there is a free shuttle once an hour reaching the station in 15 min. Last departure back 0900 pm.There is a bar in the lobby that closes at 5 pm., and the last order at the restaurant is at 9 pm. There is no room service. So if you return to the hotel after 5 pm. you have nowhere to have a drink or coffee in the lobby and after 9 pm. you have to take a taxi to the city if you are hungry.They give 2 keys of the room and I lost 1. They charged me about 40 USD for it!! I told them that it costs almost nothing to duplicate it, and I was shown that in the little paper envelope they give the keys, it is written the fine you pay if you loose one. This is extremely upsetting.When checking in you receive dettailed explanations about everything, but this "small" dettail they omit to tell you. Anyhow, charging 40 USD for a lost key is something that is not done.

We stayed at the hotel for two nights with our 3-year-old and we had an incredible stay. The staff were friendly and the room was spacious with a nice view of the snowy mountains. The breakfast was varied and delicious, and the outdoor hot springs were spectacular, with breathtaking views in winter. We also had dinner twice at hotel restaurants and we highly recommend the Japanese restaurant. The hotel is a bit further away from the station than other places, but there is parking as well as a shuttle bus available every hour and it's definitely worth it for the quiet atmosphere. We would love to go back!

We stayed at the hotel for two nights with our 3-year-old and we had an incredible stay. The staff were friendly and the room was spacious with a nice view of the snowy mountains. The breakfast was varied and delicious, and the outdoor hot springs were spectacular, with breathtaking views in winter. We also had dinner twice at hotel restaurants and we highly recommend the Japanese restaurant. The hotel is a bit further away from the station than other places, but there is parking as well as a shuttle bus available every hour and it's definitely worth it for the quiet atmosphere. We would love to go back!

In the morning, the smell of the forest was amazing.

Rooms are spacious and clean. Onsen is big and with different pools. It is not convenient if you don’t drive.

A wonderful hotel with exceptional service.

Enjoyed the stay with great views and reliable schuttle service. Bar and restaurant services were expensive and below expectation.

The hotel located on the mountain that have nice view of Takayama. Privateonsen is good for relax

What an amazing hotel and location!!! I would love to come back here. The food, both breakfast and dinner was fabulous. Courteous staff, the view from the room was unbelievable. Large rooms, very clean and comfortable. I give it 5 stars

What an amazing hotel and location!!!I would love to come back here. The food, both breakfast and dinner was fabulous.Courteous staff, the view from the room was unbelievable.Large rooms, very clean and comfortable.I give it 5 stars

The surrounding is quiet and comfort. Facilities is well maintained. If you looking for a relax hotel, may be this hotel is right for you, but suggest visit by car as no shop nearby.Hotel offer regular transit to and from local train stationThe lower score on services is mainly due to two experience we have 1) we see a lot of trolley at the door but do not see any staff helping customer with their luggage on our three days visit. 2) we are disappointed the concierge desk cannot support English conversation response to query related to Shirakawa Village. We rely on online info, tourist booklet and we ask the Gas station for direction when we were in Shirakawa.