First off ill say this is my 2nd time staying at this hotel so i have had great experience on previous occasions but this time i was not so happy, first ill start off by saying the other time i stayed i was not driving so i had no clue about the parking situation, so this time i drove and upon ariiving and getting my hotel key nobody explained how to enter and exit the parking garage ao instead of using my hotel kwy card the prompts on the screen just says 35 dollars to park so im like thats strange let me press the call button i pressed and waited and no one answered and by this time i have about 7 cars behind me so i go ahead and pay for the parking, once i return tp the hotel i tell the desk person what was goung on and she said o you just gotta use your room kwy which would have been helpful when i chrcked in so i asked is there any way my money can be refunded, she told me o no i dont know anything about that so the next morning i ask to speak to a manger and they claim they would take care of it which im not sure they did because i will get into that in a second, after all that happened i noticed upon getting on a off the elevator the entire trip that every black or african american person that came into that hotel where all put on the 10th floor including me and my wife now that wouldnt have been a big problem until i decided to just stop on afee other floors to check things out and not really sure if it was a lack of cleaning or what but the hallway rugs looks as if

The pool was great my family had a good time on the slide and the lazy river. Unfortunately the shower in our bathroom was clogged the whole time and if one person took a shower the whole tub would fill up. I didn’t get a decent shower our entire stay.

It was a great stay. I enjoyed the lazy river for a few hours. The slide was closed when i went swimming but opened up in the morning when i was checking out. I didn't get to enjoy it. At check in they checked us in to a handicap room without a walk in shower. I came down to change rooms with my girlfriend. They put us in 407, the room was close to perfect.There was no microwave in the room, and smelled like a wet dog. I was authorized for deposit at check in which was fine. Later that night i was charged another 45 dollars perhaps during the night audit which i did not expect. They charge you a 40 dollar resort plus 35 for self parking and if you want wifi and not a honor member you have to pay more. Parking and wifi should be included. Our trip was included with breakfast buffet which was great. Ronnie was on point. He allowed me to go upstairs and bring my girlfriend down and held me a table so i didn't have to wait on line again.

Had a great time at the pool and lazy river, Bar was so fun

Good

Overall good but my bathroom had hair on the floor and in the shower when I first walked in like they forgot to clean it. The bedsheets - which are usually super soft when I've stayed in the past were tough and scratchy. I had to sleep on the comforter itself and just wrap it around me. Most of the bikes in the gym were broken with no pedals to use. Otherwise everything was wonderful.

I liked the pool and activities.

I loved the lazy river n pool areas. I love the fact that theres an adult quiet pool although they had a dj that day n music was so loud that the people who wanted quiet at the quiet pool could hear the dj still blasting tunes. The rooms are a bit dated. And the showers still have shower curtains which i think is unsanitary. Also we had 2 rooms booked and the carpets in the rooms were soaking wet to the point that when i tried to lift my foot with my sandals i couldnt lift because i got stuck. We couldnt wear socks in the room because our socks would immediately get wet. We didnt complain or ask for another room because we stayed for only one night and were out most of the day. I used to love it here when the quiet pool was really a quiet pool but rooms and pool area especially quiet spa is deteriorating.

I had a great experience while I was there. The view was incredible from my room. The front desk staff and housekeepers were all amazing!

Popular hotel in the middle of the convention central. Off the main path so traffic is limited to hotel guest. Parking is covered. Dining is excellent and the pool is the best on idrive

Been coming here for years love the lazy river the parking convenience but little pricey the food by the pool is pricey as well

I really liked how close it was to universal studios and the pool area. Everything seemed extremely overpriced and I think the “resort pass” should be included in the price of the hotel. Also I didn’t like that parking was 35 dollars a day. Why is parking not included. Very beautiful hotel and the pool area was really nice, I just think the price I paid should’ve included the pool and parking.

The hotel staff were rude, combative and disrespectful. I didn’t feel safe there. We cut our trip short and left days early. Not the same hotel it used to be.

Pool management was not the best probably because it was overcrowded. There were not enough chairs or umbrellas likely because inconsiderate guests left their unattended chairs all day while they would leave the pool area and all their food.

Got charged 5 times for inconvince fees that are supposed to be “refunded” and they kept taking money out of my account for no reason. Had to call them early day to give me my money back. Put so much stress on me, my vacation was not even a vacation at that point. Should have never chosen to stay here, came from another country too. Overall bad experience. Would not recommend

Employees did not acknowledge customers, valet evening employees didn’t speak and had to stand there unsure of what we needed to do, bartenders don’t greet in a friendly manner at pool bar and it gets busy which is understandable but would be nice if they would say “be right with you” or establish that you’ve been acknowledged, when calling down to guest services phone etiquette was lacking, their tone seemed annoyed. Requested one pillow and one extra blanket and never received it. The Food was 10/10 from pool restaurant and loved the FastBreak ribeye!

Unfortunately there was a world wide cheerleading convention the weekend I stayed and hotel was at max capacity. Everything suffered because of it. Service was slow, the hotel inside and out was loud, it really ruined our visit. We escaped to nearby Pointe Orlando to get away from it.

Expensive for dirty rooms. Not recommended for asthma patients.

I go for the lazy river and the water slide although they didn't have the water slide when I went which was disappointing. Parking was thirty five dollar a night plus a $40 resort fee per night. Wondering if it was actually worth it after personal belonging got stollen by the pool.

Love the property and it was a great experience!

We loved everything about this hotel.👍

My first stay at Hilton Orlando was fantastic! It exceeded my expectations in every way. The on-site water park and lazy river were huge hits with my family, making our stay incredibly enjoyable. The convenience and quality of the amenities were top-notch. I highly recommend Hilton Orlando and will definitely be returning!

Great experience

We have stayed here multiple times. Very convenient to convention center. Great pool. Was really bummed when the market ran out of pizza

The first room assigned had a terrible view and the shower head broke off. Staff immediately changed our room.

Definitely will come again

I am very disappointed in this property as well as Expedia. I checked out after 2 hours and never stayed overnight. The room was horrible. No compensation was offered. I will never book with Expedia or stay at this resort.

The property was beautiful

Best place to stay if you have events at the convention center. Restaurants in the hotel are fabulous and there are also walkable options. The 24 hour market was a lifesaver! Pool and lazy river were very nice.

The property was really clean and enjoyable.

Great property. Not a lot nearby

Horrible , milldew mold in bathroom on walls , bathroom sink dirty with black had to ask for towels had to keep calling no one picked up rude at the desk server outside and bartenders very nice that’s it! Weird people roaming around harassing people outside